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I did like the location, close to places to eat and the underground.... but... I guess they were still renovating. I have never stayed in such a small room that I had to move the luggage rack into the hall to be able to sit on the bed and move around. There was a step up almost 1 foot to get into the bathroom. The commode was so close to the wall that I had to sit sideways on it. I could not even stick my hand between it and the wall. The shower you had to step down 6 inches. It was terrible. I guess I should have asked for a handicap room....

Good breakfast

Absolutely disgraceful. From the 11 messages demanding we send online copies of Passports. The room was terrible. The pictures are in no way a true representation. Misleading in every way. Basement view with a view to a wall. “Superior”. Staff disinterested - only came alive to rudely demand our key whenever we left. The continuous - every 3 minutes - tube until approx 2am. No your website doesn't say how bad it is. There was a very small footnote about the age of the building - which took ages to find and nothing on Expedia. No light. A dark dismal room unfit for human habitation. Very dangerous to get down the stairs. Should be ashamed. Uninterested staff when checking in. Why did you not let people know of the building work. I have dust allergies. Should be closed down. Avoid at all costs. At 56 years of age, the worst hotel I have ever stayed in. The photo was taken at 7.30 before we left. The good ? Err - location.

Was in London for a quick getaway. Perfect location for walking to eateries and shops in different neighborhoods. Also near the tube and stops for the tourist bus vendors like Hop On Hop Off. Both the room and common areas were really clean and the staff on site were super helpful.