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"This hotel is the back of beyond and not very pleasant.. restaurant not open for evening meals due to the heat.. no fans in the rooms so broken ones were found but were absolutely filthy .. it appeared that the ground floor of the hotel was let to the local housing team for those in need… cleaning staff were lovely and helpful as were both the front of house team but would not recommend staying here … this should be solely turned over to the local council…"

"Kel and Mel made us feel very welcome when we arrived. Gave us ideas about what we could do. We enjoyed a day walking along the canal and the next day to a local sites. The Breakfast was excellent."

"A lovely hotel with beautiful views. Very nice restaurant with very good breakfast & dinner. Staff were very friendly and helpful. Very disappointed to find the pool out of order after our long drive, guess we should have rang ahead. Bedroom ok, bed & bedding good. There was an air on unit set up and plugged in but it was dead, there was a fan that was incredibly loud at night. Also most of the light fixtures didn’t seem to work. Shower was ok. A nice short stay but questionable if it was...

"Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message. Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays. Golf course looked nice though"

"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"Staff were great, food good and great location would return."

"Lovely room and good breakfast with helpful cheerful staff."

"We really enjoyed our stay, Room was very comfortable and quiet. Lovely choice for breakfast, and had a good menu for lunch and dinner."

"Really nice one night break to gt away from it all. Everything was excellent only thing will request next time is a superior double room over the courtyard rather the outside of hotel as we were overlooking staff area and were woken by trolleys at 8am. That was room 225 but must say beautiful room, very comfortable bed and bathroom modern and very clean. The restaurant food is excellent and very good value and friendly helpful staff. One thing for the Bar manager through, he needs to...

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"We had a wonderful stay at this b and b which is in a beautiful setting. The hosts Sarah and Paul went out of their way to make sure we enjoyed our stay. The breakfasts were very good with lots of choices and catered well for my gluten free needs."

"Staff were very helpful."

"Very friendly staff and very good amenities all round ."

"The room we stayed in was quite small and shower didn’t work very well. However the food for our evening meal and breakfast was excellent."

"Property needs updating carpets and bathroom grubby. Coffee and tea facility not adequately catered for. Staff very helpful. Beds comfortable. Was a bit noisy. Spa and gym good. Was great value for money. Breakfast was good."

"Upon arrival there was a sign saying the pool, sauna and steam room were going to be out if order for half of my stay, this was not communicated at all and no compensation or adjustment made to the room rate to compensate especially being in mid to high 3 figures. Tried to book a massage onb3 seperate occasions only to be told on Monday the entire afternoon had been blocked off for no reason, one day they had no availability and one day they had someone working who couldnt even offer the full...

"A nice big room with ample parking. In a quiet location just outside the town. No staff on site but a key lock to each room. Spoke to staff on the phone who were very helpful to check everything was ok. "

"We didn’t really like anything about the hotel. The staff are friendly but are all very young. Very tired decor and not maintained particularly well. Spa is awful. No shower in our bathroom which is unheard of in this day and age, especially in a heatwave! No mini fridge to keep drinks cool. Small, stuffy room and advised not to keep windows open as the midges will enter! Very, very overpriced. Felt quite ripped off."

"We had a traumatic experience going to see `take `that weeks before. Trying to get a taxi out of the city. It was 1am when we got back to the hotel. The concert finished at 10.30. 5 women in our 60’s waiting on a pavement in Cardiff was awful. So I asked the Coach and Horses if we could cancel and have a refund (this hotel is a taxi ride way!) they refused as it was non refundable rooms. So I asked them several times. If I could have a credit note £270!! Not including breakfast is a lot to lose,...

"Great! Immaculate rooms, lovely staff, good beer and nice location in the wonderful town of Usk."