Restaurant

Reviews of Indra Maya Pool Villas

5 out of 5
Indra Maya Pool Villas
Jalan Panglima Pantar, Site A3, Nirwana Gardens - Bintan Resort, Bintan, Bintan Island

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew Guy

Liked: Staff & service, amenities
Service was noticeably good which made the stay very enjoyable Villa’s are large and comfortable not 6* but very acceptable the pool was great
Response from Sandi on 8 Feb 2023
Dear Mr. Matthew,Thank you for your review and for choosing our hotel.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Public Relations Manager, Nirwana Gardens on 30 Apr 2019
Dear Guest, thank you for taking the time to review your stay with us. We will work harder on creating a better experience for all our guests and hope to serve you better when you return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Public Relations Manager, Nirwana Gardens on 18 Dec 2018
Dear Guest, thank you for your great ratings and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay!

6/10 Okay

Hudson, singapore

Disliked: Property conditions & facilities
Seaview pool villa
Villa has a nice view but that was it. WiFi broke down twice and the hotel was definitely showing its age. Maintenance and attention to detail was also lacking.
Stayed 2 nights in Aug 2018
Response from Public Relations Manager, Nirwana Gardens on 7 Sep 2018
Dear Hudson, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We sincerely apologise that we fell short of your expectations in some area. We have plans to refurbish the villas and we are constantly looking to upgrade our property, which we have completed our renovation projects at Mayang Sari Beach Resort in 2018. We are committed to providing the best in facilities and service; to this end, we will be investing additional capital to update the resort as well as other areas of the property.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced villa.
It is an Overly priced villa with a poor view. The pictures on the sites are not even close to the real villas. Its all dirty , poorly maintained & highly disappointing rooms.
Stayed 2 nights in Feb 2018
Response from Public Relations Manager at Nirwana Gardens on 14 Mar 2018
Dear guest, I'm sorry to hear the rooms weren't up to your standard and that the experience left you dissatisfied. It is in our upcoming plans to improve the Villas and this is currently still in discussion from the management. We would like to ensure you that at our property, we value each of our guests and we will make sure we improve in these areas. On behalf of all the staff of Nirwana Gardens, we hope for another opportunity to deliver a better experience to you in the near future.

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Pampering trip
Pleasantly surprised! My trip came with private car transfer to the Ferry Terminal and my villa came with a private bugee for us to use. We could also choose to have our breakfast delivered to our villa with no extra charge! The staff all very accommodating & very courteous. Will come back again! Good for a relaxing family holiday or couple getaway.
Stayed 2 nights in Sep 2017
Dear Grace, thank you for taking the time to share your experience. We are delighted that you felt well-taken care of during your stay and to know that you spent an enjoyable holiday with us. Thank you for your great ratings and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay!

8/10 Good

Wi San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa ideal for family or couples or friends
Good stay . Had an enjoyable memorable stay with my extneddd family :)
Response from General Manager on 10 Jan 2017
Dear guest, it is our pleasure to be able to offer our guests a pleasant experience. We eagerly look forward to having you with us again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
There is a major difference in the staff's attitude before check in and after checkout, it is terrible after checking out, the breakfast is'nt nice, there should be improvements to it. After the checkout, the staffs are unwilling to help, example: asking the staff nicely to send us from resort hotel to the main hotel by the buggy ( the car ) they did not want to and asked us to take the shuttle bus which also arrives at the same location . Before checking in n and during the process, everywhere we went to, there will be a buggy driver sending us , service was excellent. The staffs should not behave that way, 2 faced . Bad experience but overall still alright.
Response from Public Relations Manager at Nirwana Gardens on 26 Sep 2016
Dear guest, Thank you for taking the time to tell us about your experience. We are truly sorry to read that you encountered some issues during your stay and we sincerely regret that your experience with us was not as you expected to be. Your feedback has been addressed to the management for further review and service improvement. Thank you for bringing this to our attention. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and it is our hope that this experience will not deter you from visiting us again and you will give us the opportunity to better serve you in the near future.

8/10 Good

Yu shu, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Successful Proposal Executed!
I planned a surprise proposal for my fiancée (past girlfriend) in this accommodation (Bintan) and fortunately it was a success!. Truth to be told, the price is exorbitant and I guess this is the rate for such accommodation in Bintan. Besides the cost, I am quite satisfied with the overall ambience, the private pool especially was a delight to have in the villa. The scenery was magnificent at certain times of the day, overlooking the sea and definitely making an excellent background for photo-taking. Basically you pay the price for the view, the privacy and the relaxation sensation (away from Singapore) on that island. I was reasonably satisfied with the customer service provided so this is not an issue to worry on. There are also other downside (apart from the cost) to the stay such as their furniture which look slightly run-down and old. If you are on a tight budget, I would not suggest you to consider choosing Bintan Villas as your preferred accommodation. But if you are looking to give your girlfriend a surprise proposal, this is indeed one place which you can really consider one-off.

10/10 Excellent

Yongyi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Villa with personal buggy
The personal buggy was a win for me. Added on greatly to the convenience of moving around. The pool was fairly clean, we did not have much issues with mosquitoes or other insects given that we were surrounded by trees. The restaurant choices could be better in my opinion but it did not really bother me much. The fully equipped kitchen is also a plus point for me! Big thumbs up. Will definitely recommend it to my friends and family looking for a short getaway to Bintan.

8/10 Good

Jenny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice private pool
My family of 6 stayed at the 2-bedroom villa with a private pool. My boys love the pool and swam for all the 3 days we stayed there. We got Blowfish 7 which is a slight disappointment as it was not sea facing but nevertheless the pool made up for it. It was a decent lap pool with the deepest end at 1.5 m and the pool was well maintained. Understand some complaint about the villa being old but for us, it is fine so long as it is clean. We read about mozzies and I brought my mozzies repellent along and didn't hear anyone got attack!

10/10 Excellent

John, Newcastle Austalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach- relaxed atmosphere
I came to this resort for 2 nights as part of a holiday in Singapore. I booked via the internet and rang to confirm I would be picked up at the ferry terminal. I suggest pay the extra to travel Emerald class on the ferry as it makes things so easy. Everything went smoothly with my booking. The hotel staff were all helpful. In some cases the english language was difficult for them to understand and repeats were necessary. We really enjoyed the breakfast venue and the beach shed for drinks in the afternoon. In the villa some things were slightly damaged such as the arm on a chair or a tap fitting, but this did not detract from the beautiful surroundings. The villa is spacious and it was fun to travel the resort via our own golf cart. The beach is divine in the late afternoon, and having a private pool suited us as well. Overall a very relaxing place and I recommend it if looking for a get away from Singapore.
Sunset view toward beach
Pool view

4/10 Poor

Elaine

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never return!
The villa was very old and worn. We usually stay at Blowfish 2 but this time they gave us Blowfish 7. Do NOT stay here because the pool is situated at the side of the villa facing the villa wall or the jungle. Blowfish 2 is the villa that is featured on their website with the villa and pool overlooking the sea. The service at the reception sucks so try not to have to deal with them or your holiday will be ruined. I will not return even though I've been coming once a year for 5 years. This last trip was horrible beyond belief and my conclusion is that they ought to tear down Indra Maya and rebuild but it is apparent that the organization is hanging on by a thread as the villas are poorly-furnished and maintained. Will not be returning!

10/10 Excellent

ivychen

Liked: Cleanliness, staff & service, room comfort
Perfect
Every villa has a golf car so we can drive everywhere. Convenient indeed! And the staff in the elephant park are really friendly. I love this place.

8/10 Good

SUNMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
18년전에 방문했을때 너무 좋은 기억이라 다시 찾았습니다. 그때 모습그대로 변함없이 아름다운 빌라였습니다. 그런데 오래된 만큼 노후된 부분은 보이는 것은 어쩔 수 없었네요.
Stayed 1 night in Nov 2019
Response from Public Relations Manager, Nirwana Gardens on 16 Dec 2019
Dear SUNMI, we are happy to learn that you enjoyed your stay with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again when your travel brings you back to Bintan.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Public Relations Manager, Nirwana Gardens on 29 Jul 2019
Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
古いが次第点
正直なところ建物・設備は古いが、主要なところは清潔にメンテナンスしてあり、そこまで気にならない。朝食は残念なレベル。スタッフのサービスに問題なく、プライベートプールのコンディションは良好、無料でつくカートは非常に便利。総合的には、やはり前述の古さ等から宿泊料の高さが否めず、リピートするかというと考えどころ。
Stayed 2 nights in Dec 2018
Response from Public Relations Manager, Nirwana Gardens on 10 Jan 2019
Dear Guest, thank you for your kind review. We truly appreciate your positive comments about the private pool, services and convenience of the buggy. We have taken note of your helpful comments which will help us to continually improve the standard of facilities and services offered our guests. It was our pleasure to have you with us and we look forward to welcoming you back.

8/10 Good

Sze Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
渡假村員工熱情友善,床褥非常舒適。只是沒有提供淋浴露。
Stayed 2 nights in Nov 2018
Response from Public Relations Manager, Nirwana Gardens on 11 Nov 2018
Dear Sze Sze, thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. It was our pleasure to have you with us and we look forward to welcoming you back.

8/10 Good

Hulk, 横浜市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プライベートプールは最高でした。 また、各部屋にあるクラブカーは移動に役立ちました。 ほとんどを施設内で完結できて、ゆっくり過ごすことができました。
Stayed 3 nights in Aug 2018
Response from Public Relations Manager, Nirwana Gardens on 24 Aug 2018
Dear Hulk, thank you for taking the time to write your review of your recent holiday at Nirwana Gardens and the positive feedback on our private pool. We strive to provide an environment of a relaxing getaway, and I am heartened to hear that we have successfully created that positive experience for you. See you again soon and as always, we remain at your service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の笑顔での対応がとても良いです 客室に一台貸し出しのバギーが充電不足で途中で止まりかけたの見かけた従業員が 連絡をして助けに来てくれました 施設も従業員良く大変満足した宿泊でした
Stayed 1 night in Jan 2018
Response from Public Relations Manager on 16 Jan 2018
Dear guest, thank you for taking the time to write your review of your recent holiday. We are pleased to know that you spent an enjoyable stay with us and we will share your lovely comments with our team as this will serve as an encouragement to continuously improve the quality of our services. See you again soon and as always, we remain at your service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かなホテル
部屋はとても良かった。 部屋のスリッパが汚かった。
Dear guest, thank you for your feedback. We are glad to know that your room accommodations were satisfactory and we will share your feedback on the slippers to housekeeping team for their review. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We would love to have you back to better serve you in the near future at Nirwana Gardens.

10/10 Excellent

Gally, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in asia
We had a nice viewing from our villa. Furthermore, we spent peaceful time in our villa and resort.
Response from Public Relations Manager at Nirwana Gardens on 28 Oct 2016
Dear Gally, Thank you for taking the time to share your wonderful experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. We are glad you enjoyed the facilities and scenic view from the villa. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.

10/10 Excellent

namazu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
のんびりゆったり
4名で2ベッドルームに宿泊。高級感はあまりなく、施設も古いが、お部屋は広々としていて雰囲気も居心地もよく、とても寛げた。室内にはバスルーム(シャワー、トイレ)が3ヵ所あるので便利だったが、2つの部屋のシャワーは水の勢いが弱かった。キッチン横のバルームのシャワーは勢いがあり使いやすかった。部屋のプールも毎日キレイに保たれていて、海を眺めながら気持ちよく利用できた。自由に利用できるカートが部屋に1台付いているのでリゾート内を好きな時間に好きなところへ移動することができ、とても便利だった。スタッフも、みなさん感じがよく滞在中に嫌な思いをすることは1度もなかった。またビンタン島に行く際にはこのホテルに泊まりたいと思う。
Response from Public Relations Manager at Nirwana Gardens on 26 Sep 2016
Dear Namazu, Thank you for taking the time to share your wonderful experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. It will be our pleasure and honor to be able to welcome you back on your next stay in Bintan Island. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
贅沢な宿泊 ゆっくりな滞在
静かなVILLAでゆっくりと滞在できました。カートもついてきたので、ニルワナホテルにも簡単に移動でき、また食事も20%割引のカードを渡されたので便利でした。また利用します。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大学仲間とバカンス!
シルバーウィークでしたが、観光客の数もそれほど多くなく、落ち着いた一時を過ごすことが出来ました。 ヴィラに備え付けのプールはとても綺麗で、大勢でバカンスを楽しむには最適です。エリア内の移動用に電動自動車を無料で貸し出ししてくれるのも助かりました。 唯一、室内シャワーの出が悪いことが残念でしたが、それ以外は大満足です。

8/10 Good

taji, tokyo

Liked: Staff & service, room comfort
VIP感を味わえる贅沢TIME
ヴィラは広々!専用カート付きで自分のペースで過ごせる。大きなプールが最高っ! シャワーの出が弱く、露天湯船はシャワーしか出ずお湯をためられなかったのが残念。プールサイドで海を見ながらのBBQお勧め!バスタオルの厚さと匂いがGOOD!

8/10 Good

Takuya, Singapore

Liked: Property conditions & facilities, room comfort
プライベートプール&バギーが良い
ヴィラに付いているプールが良い。 また、貸切のバギーの運転も楽しめるので満足。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream villa for your vacation
High privacy in your villa with quiet and natural environment. Sea-view villa facing south china sea, ON the whole a smooth and nice experience I all kinds of services including check-in, check-out, 24-hrs front desk service and room service, etc. A wonderful experience to have a buggy provided for your own driving trip. Otherwise, Nirwana Garden is big enough to urge you to hire a car instead of walk in order to have a full exploration of Nirwana Garden. From time to time, staff of Nirwana Garden are courteous to answer your enquiry including direction asking inside Garden. Free fruits and soft drink is provided in the villa with well-equipped kitchen. Few of the construction inside the villa is old, for example the water tap and main door, but you can see constant renew of furnishing and appliances such as state-of-the-art televisions and air-conditioners. Generally you will find it a well-maintained villa that do not disappoint you. All-rounded services for guests upon your arrival at ferry terminal including commuting between ferry terminal and your destination, also staff will get ready for your return ferry ticket with your e-voucher.

6/10 Okay

Michael Thodsen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

ぽん, ビンタン

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プールが最高!
インドラマヤに5泊しました。多少の古さはありますがそれもまた味となり快適に過ごせました。とても広いリビング、2つの寝室で、ベッドの広さもあり凄く良かったです。特にシャワーがお外のも入れて4つあることがプール上がりにはとても嬉しい!洗面所も室内に3箇所あります。朝食はイマイチとよく書かれていますが私はもともと朝はあまり食べないので充分でした。サラダや麺、果物、パンケーキ、オムレツ、ゆで卵、目玉焼き、おかゆは毎日有り、インドネシア料理が数りゅる類日替わりで出てきます。旅の途中は胃も疲れるのでお昼ごはんはキッチンで3回自炊しました。キッチンには一通りのお皿、お鍋などが揃っています。スプーン、ナイフ、フォーク、お箸、お玉などもあり助かります。夜はプールサイドレストランのサタデービュッフェ(踊りや歌などをステージで演奏してくれます)、ケロンレストラン、タイレストラン、Dino Bistro、ケロンレストラン へ行きました。レストランの物価は高く、家族4人でどのレストランでも大体2万円ほどかかりました。象に乗せてくれる所のスタッフは皆とても親切で30分山歩きコースを選んだのですが30分以上乗せてくれたと思います。象は全部で7頭いるそうで家族単位で歩いてくれます。途中何度も写真をとらせてくれました。売店にビールは売っていません。ルームサービスで頼むと350ml缶6本で30シンガポールドルでした。海の透明度はイマイチですが水はとても綺麗です。ただ時々重油が浮いているらしく足の裏が真っ黒になり、なかなかとれません。大きなプールの前の海岸には魚も沢山の種類がいました。クラゲもいましたので注意してください。大きなプールは空いていて水も温かく快適です。浮き輪も使って大丈夫でした。インドラマヤ、一番良かったのはなんといってもプールです。お庭にあるので本当に快適で泳いでよし、眺めてよし。凄く良かったです。ウッドデッキにはおさるさんも遊びに来ました。主人はカートを気に入っていました。歩かなくて済んだのでとても楽だったようです。私はとてもお勧めです。