"Check in and out were easy. Room was clean. Very relaxing color theme. Staff was friendly. Breakfast was terrific, with lots of options. We thoroughly enjoyed our stay."
"Stayed during the Cincinnati Open. Drive to the event was quick and rady. The hotel is located in a nice wooded area across from a golf course. Staff was friendly and always available. "
"The property and the service are great.
However the check in process was terrible as we had to call Expedia and have the payment sent to the hotel. The credit card was as denied even though I had already paid. This was a long complicated process and very frustrating. I expected to check right in with out hassle.
To make matters worse I was told the room would only cost 75.00 dollars if I had called the hotel directly. I will not be using Expedia in the future nor recommend it to others. "
"I had to travel from Bangkok to Cincinnati at the last minute for the funeral of my beloved godfather, who passed away suddenly and unexpectedly. I always stay in the West Chester area since it’s close to family, and I’m familiar with the Aloft brand from other cities. As a Marriott Bonvoy member, I try to stay within their portfolio, and this hotel met my needs perfectly. During my 6-day stay, every staff member I encountered was friendly and helpful. My room was stylish, comfortable, and...
