Great property which was close to Great American Ballpark and the Taft Theatre which were the two reasons I traveled to Cincinnati—I got in at 1am and they were very accommodating at the front desk—I forgot the gentleman’s name but he was very, which was welcomed after a 16 hour travel day—I originally had a reservation at another property but they lost my reservation and I had to scramble last minute (1am) and these folks were more than welcoming to me—thanks
We went to a concert and stayed there since so close to the Heritage Center. Lobby and staff very nice. The Valet service pricey but convenient. Great breakfast! Our room was big which was nice and had all the amenities for the 3 of us, but one of my sons slept on the pullout and I sat on it and very lumpy. Not sure if they could invest in another mattress for it or not. Nice shower and great water pressure! The king bed in the bedroom was great! Kitchen came with the main necessities for cooking. Would stay again!
This property is very well kept and the rooms are spacious and comfortable. Great location, easy to get to and the valet service made it so easy. Check in and out was a breeze. We had dinner in the restaurant, it was delicious and great service. The included breakfast the next day was also fabulous. So many options and all of it was excellent. Staff so friendly and attentive. Highly recommend this hotel!
From early check in to late check out and everything in between. This place exceeded our expectations. Breakfast was crowded but yummy, with a waffle maker, bacon and eggs and fresh fruit.
The room was spacious, clean and comfortable.
Walking distance to the ball park and free transit to Findlay market. The front desk staff was polite and extremely helpful.
We will be back!
We chose the hotel due it's proximity to Great American ballpark. On our free day, we walked to the street car to tour Findley Market. All of the employees (Valet, Front Desk, Breakfast Mgr) we interacted with were very helpful.
There's nothing to say "negative". We would stay at the Residence again, without question.
From the front desk to housekeeping and everyone in between a great trip we had. This is what a hotel should be like. Will definitely return when in Cincinnati
This had to be the best hotel we've ever stayed at.The customer service was beyond exceptional. Every person was friendly and courteous. The foid was amazing, the rooms were spotless and you couudnt hear a pin drop. Wow!!! Thank you.
The entire staff was extremely friendly and professional. The front desk employee who assisted me was at check in was Shower. She was a delightful person and extremely welcoming.
The staff in the breakfast room were very friendly and accommodating to all requests.
A wonderful experience all around.