The staff was always very helpful. Taxi service was good.
Besides the hotel restaurants, there are not too many food options s. TGIF is by the hotel. There is a mall 1 km away, close to the convention center, with fast food and a Costa (coffee place). Metro station is close, walking is safe.
Next to the "bird nest" stadium. Breakfast buffet had various choices of Chinese and Western food and tasted good.
Unfortunately the room has some smell which was not comfortable.
Staff members at the reception speak some English but the answer could vary depending on the person (e.g. appropriate time to leave the hotel for the airport.)
Das Hotel war von der Ausstattung grundsätzlich sehr gut. Leider wurde unsere Buchung nicht gefunden und es hat mehr als 1h in der Lobby gebraucht bis wir ein Zimmer bekommen haben. Das Personal war zwar sehr bemüht, dürfte aber die Buchung von Expedia nicht in der gewünschten Form übermittelt bekommen haben.
Wir haben zwar dann ein kostenloses Zimmer-Upgrade bekommen, wo jedoch die Klima-Anlage defekt war. Beim Aussteigen aus dem 10. Stock hat man schon gemerkt, dass 33 Grad am Flur waren. Im Zimmer sind wir dann auf 40 Grad gekommen. Die Klima-Anlage hat nur warme Luft abgegeben, sodass wir beide Fenster öffnen mussten, wo die Außentemperatur bei ca. 3 Grad war.
Im Restaurant hat keiner (weder Kellner, noch Restaurant-Manager) Englisch gesprochen und die Verständigung für ein einfaches Menü, als auch der Weg zur Toilette war sehr mühselig.
Ebenso funktionierte die Feedback-Seite bzw. Kontakt-Seite von Expedia auch nicht. Der Text wurde zwar eingegeben, aber der Button zum Absenden des Formulars hat nicht funktioniert (Klick ins Leere)
Make sure you are placed in the same type of room you have reserved and you may find yourself quite comfortable. Huge breakfast buffet makes for a great start to the day.
Experience was good. But the location of the hotel in relation to the city is kind of far. I found myself taking a cab more often than I wanted. The bike is the best way to travel in Beijing.
Never again, the carpets in the room were not cleaned, the beds uncomfortable and after 9 pm it was not possible to get a drink at the bar. The staff almost didn't spoke english...
Unfortunately changed room 4 or 5 times due to the sheer noise of the building work going on in the hotel. If I had known that there would be this building work going on, I wouldn't have stayed.
One of my room changes moved me to a room which smelt like an ash tray. Absolutely terrible stay.
Shower had hair in it.
On my final evening. I got back to my room to find my room door wide open. Apparently the cleaners forgot to close the door!!!! All my belongings were open for the taking.
The reception gave me the room at the lowest level when checking-in noon time. That room's window is blocked by the conditioner on the roof of the other part of the building. I had to request to change to another room. It is hardly for me to believe that there were 7-8 mosquito on the ceiling or curtain and I had to request to change room again!!! The third room still has one mosquito on the ceiling. I'm angry for 2 things. One is that the lowest level's room should not treat as superior room. I paid the FIT rate which is surely higher than the group booking rate. How can the hotel try to occupy it in this way? The second issue is the hygiene of this 4-star hotel. Shame!!!