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"good and clean property"

"Good breakfast, and dining room and bar staff very good. Pool is very nice addition and the gardens are pleasant. Rooms are a little dated but comfortable."

"We had a Deluxe King Marina View suite #405. The room is gorgeous and the deck is amazing. Wished we stayed longer than one night to enjoy it. Will definitely stay at this hotel on our next trip to Southampton."

"Staff lied to my face about our room being ready and were caught out about it when she slipped up in front of me when discussing my room with another staff member."

"No AC so was hot both nights"

"Staff are an embarrassment to the brand. Rude, poor tempered and no interest in hospitality. I received a parking find of £100 + £40 administration charge for every one of the 15 days I stayed there despite reporting it more than 4 times. Room cleaning is sporadic, I asked to change bed sheets and someone turned up to hand me sheets and told me I should change them myself. I’m disgusted at the service, I come back to UK two times a year and I’m embarrassed to say I’m from here. Will not...

"Great staff all very helpful and a great full English breakfast, Spent 4nights at the hotel between cruises in a nice big room Will be staying again when we go on our next cruise"

"A really nice B&B, great location, only 15 mins walk into town and the station. The room was a great size for a small double (I think thats what I booked!), very clean, local info folder. The breakfast was superb, cooked fresh by lovely staff/owner. Was an absolute pleasure and I hope I get to stay again :)"

"Ideal location, the hotel is in the city centre, so you can walk basically everywhere. Great and friendly staff. The building itself is very old, so some parts are a bit outdated (reception, breakfast room and stairs). But the rooms are big, very clean and you have everything you need inside (lots of sockets, the shower works very well etc). The rooms are very clean. I'll definitely go back"

"Excellent location - 5 minute walk to Sea City Museum which is the venue too for the separate Titanic Story. Ten minute walk to WestQuay Shopping mall which includes Waterstones book store and cafe (quiet cafe). There are lots of cafes in the mall too and variety of retail stores. Southampton is lovely, lots of parks. The staff were very helpful, polite and friendly. Good value for the money. Breakfast buffet was excellent - lots of options. The dinner menu was more limited - pub fare....

"Great hotel. The manager at the front desk was very helpful. Room was very well stocked, clean and comfortable. Breakfast was very good."

"Beautifully and recently renovated property with luxurious rooms, loads of nice details and small touches. Breakfast was good, dinner a bit hit and miss. Interesting menu and generally tasty but at £95 for two (without alcohol) it didn’t always meet expectations and a couple of dishes were a let down. Would happily revisit the chain for bed and breakfast."