This was my second stay at Hotel Lugano. My first visit was very good, which is why I returned—but sadly, this time the experience left a lot to be desired.
I booked the same type of room as before, but as a single occupant I was given a very small single bed, which was uncomfortable and not what I expected. The air conditioning kept switching off and, despite calling room service multiple times, I was repeatedly told to "close the window"—even though the window was already shut. Eventually, maintenance discovered that the seal around the window had come loose, which was triggering the AC to turn off. This should’ve been picked up earlier.
On the plus side, the room was clean and when I requested an iron and ironing board, it arrived quickly. However, the ironing board was unusable as it had a large tear in the surface.
The biggest issue was breakfast. As a vegetarian, options were extremely limited—mostly just pastries, which made it feel like eating dessert every morning. Even worse, I found ants crawling on the croissants, and my colleague discovered bugs on the cheese and meats. We reported this to reception and were told it would be addressed, but it certainly put us off eating there again.
While the hotel’s location is excellent, the overall experience this time around was disappointing. Sadly, I don’t think I’ll be returning.
