6/10 Okay
Yat-Chor Basil
25 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The buffet offered at this hotel is okay for the price, but not a great selection. The food was fresh and the service in the restaurant was terrific.
The same could not be said about the service at the reception counter upon check in.
My stay stated that a complimentary breakfast and airport shuttle was included. To my surprise, I was told at check in that breakfast was not included and that they don't have an airport shuttle service.
I specifically booked this hotel because I thought the price was good as it was inclusive of the shuttle, so in spite of the hotel being quite out of the way from most attractions, I booked anyway.
The check-in agent was apologetic, but the manager or supervisor that came to assist when he realized there was an issue was very unprofessional and rude.
The traffic to the hotel from most areas were horrendous in comparison to some hotels I have stayed at closer to the Central World area.
Thankfully, the property is well-kept and the room was very clean and nicely appointed which is all that this hotel has going for it.