Search Hotels Near Banff National Park Information Centre, Banff

"Very nice hotel "

"The pool area was fantastic and our kids loved it! The hot tub was quite hot and super relaxing with or without the jets on, but there also was a hot tub with more children friendly temperatures. The steam room was a hit, the gym area just appeared quite small but it might be due to renovations. We ate onsite at their restaurant which was a buffet and everyone was happy with the options available! "

"room cleanliness was excellent with friendly staff hot is amazing."

"Rooms were spacious and tidy, pool was great and the play place was tidy check in process was great, the front desk girl even got us in sooner. We had an issue with some wet firewood and more dry wood was brought to our room. "

"Nice comfy place to stay in a cozy part of town. "

"The price listed on Expedia was not the price we paid; there was additional costs because I booked 3 rooms instead of 1 which cost me an additional $55.00 a night. The room was not clean when we checked in; there was debris on the bathroom floor and a sticker on the tile in the bathroom at the floor. All 3 rooms were different when we specifically ask for 3 identical rooms and were assured that they would be when we booked; The rooms were "of the same class" but not identical. Furniture was in need of repair, the bed frame was broken, the room was extremely warm and they lock on the door stopped working; the room door would not lock. The property repaired the bed frame and the dresser drawers but not the door lock; we were told that maintenance was not available in the evening and we could remain in the same room with the door not locking or the hotel could move us at 8:30pm while we were at a family wedding and nothing could be done with the heating issue. Rooms were very warm upon arrival +25 C, the A/C works but is loud and wakes you up when your asleep; you have to have the A/C working during the night or you cook in the room even with the heating set at 10 C. All in all it was a very poor experience and I would not recommend staying here if given the choice again."

"Place is a bit run down. The furniture is old and dirty. The kettle and fan were filthy. The unit smelled like cigarette smoke when we first walked in. Staff are always friendly but a refresh is much required. "

"Hot tub was nice, employees were awesome and so helpful. Loved the location in the heart of Banff."

"Great location and parking availability. No restaurant on premise but lots at walking distance. Staff were unorganized and not friendly "