โรงแรมและที่พักบ้านศิวาลัย

"Our stay was comfortable and the general staff were kind, but a parking incident left us disappointed with the service. A security guard directed us to park in a dark, non-standard area where our car was scratched by decorative plant pots. The plant pots showed visible old damage marks, suggesting this may not be an isolated incident. When we reported it the next day, the manager on duty was polite but not helpful and seems defensive, trying to shifting the responsibility to the outsourced security firm. Qe were simply given a photocopy of the security company’s details and asked to contact them ourselves. The manager only gave the hotel’s main line for follow-up, and even suggested we contact HR, which felt inappropriate for guests. Overall, the stay had positives, but the handling of this situation fell short of expected hospitality standards."

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"ห้องพัก"

"Excellent hotel. Great value for the miney"

"Every staff I came in contact with were exceptional! They were all incredibly mindful and gave great service! Made me feel right at home! From the valley boys, to the staff in the restaurants to the front desk.. everyone were great. The room I stayed in was neat and clean as well! "