Avenida Kukulkan Packages (Flight + Hotel)

Poor customer service from some staff. Limiting dinning and as well as food.

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.

Very accessible to the bus, which is very cost convenient. I cannot express how amazing the food is in here. The performances were amazing too. There is beach access the the customer service is amazing. Such a pleasant experience! I have stayed at tgis hotel at least 4 times within the las year. I look forward to being back. Dont miss out on the taco station!

Lack of service. I you would like a drink you would have to go and get it yourself regardless where you at in resort. Cabanas is only available when you pay for a bottle so as service. When height show are going all front seats are reserved and stay empty till the end of the night unless you buy a bottle. Then you will get service and seating. So most of the people had stay all night due to back seating get taken by whoever show up before the show. Not really see a point of baying a bottle on all inclusive hotel.