Search Hotels Near Alum Cave Trail, Gatlinburg

"My review pertains to an injury I sustained on the property & how it was handled by the desk clerk (Jessica) & property manager (Sally). After breakfast my husband & I used the hotel restrooms located outside the room where the breakfast was served. As I entered the stall, the door slowly closed behind me & my forearm made contact with the metal door latch, which was defective, with very sharp edges. As a result, a large piece of my skin was scraped completely back, leaving an open bleeding wound. We went to the office & asked Jessica if they had a first aid kit available & she told us that it was locked inside the manager's (Sally's) office. She offered me a white washcloth, which I declined because I didn't know how clean it was. She did not offer to get me help. She contacted their maintenance man, & I showed him the door latch defect. We returned later in the evening & it had not been fixed. This was on Sat., 4/18/26, & Med Check in Gatlinburg was closed. We purchased First Aid supplies at the grocery store. Jessica lied to the general manager, Sally, & said she offered me a bandaid & to call for help. She did neither of these things. Sally was incredibly defensive, made excuses, & questioned the validity of my First Aid expenses when I asked for reimbursement. Note that I didn't ask for the room charge to be comped, and was shocked that it was never offered. It was a terrible experience & I will never return to this hotel again. This is not how you treat your guests."

"The best thing about this hotel is it's location if you are visiting the convention center. The WiFi didn't work, although the staff informed me that other guests were having no problem with it. It would connect for a few seconds, but then would drop me and never come back. The lobby felt dirty and had very few amenities. with only a coffee supply. There was only a view of the wall of the convention center from the balcony. There was no "Do not Disturb" tag for the room. Coffee supply for the room was replaced only after leaving notes for the staff to do so. For me, the convenient location next door to the convention center made up for the shortcomings, but I would not select this hotel for general touring of Gatlinburg."

"Room very dirty. Cloth chair full of chips and chocolate. Carpet dirty in halls. "

"The room was exceptionally clean. Towels. Sheets. All of it was clean and tidy. Complete with mini fridge and microwave. It Had a gorgeous view of the creek and nice little balcony. I really Enjoyed the covered parking located steps from the door to the hotel and another step or two to our room. The staff were wonderful. We needed a few extra towels and called the desk. Within a few minutes more towels were delivered to the door. Staff were also informative and very friendly at the check in. Politely answered questions and gave maps and information about the area. This was our first time actually staying in Gatlinburg. My kids swam in the pool. It was clean and quiet. It was great the pool towels being pool side. Very convenient. The hotel breakfast was great. Staff were constantly restocking and making sure everything was out and ready for guests. Both Saturday and Sunday morning there was a little different variety. We probably enjoyed the doughnut holes the best. They were fantastic. This lodge was amazing. We thoroughly enjoyed our stay and will return to stay here again. It was perfect! The hotel is conveniently located to walk the downtown area. You are just a short walk from lots of shopping and attractions. "

"Had a great time! Location was convenient and room was very clean and well decorated."

"Lights in breakfast area kept going off and waffle maker was out of order. Your bathroom needs more than a small bar of soap for more than one person in the sink area. We did not use the shower or tub. "

"Very comfortable. We got the room with the jacuzzi tub and it was amazing! The trolly stooe right in front of the hotel so you dont have to walk to the main strip."

"My husband could never connect to internet. Apparently it is a big problem with a lot of people."

"Loved location . Great restaurants, activities, and Convention Center: all within easy walk. Excellent parking. Good breakfast. Comfortable bed. Otherwise, very poorly maintained. Soap dispensers empty, bathroom exhaust fan hanging by wires, tv remote does not work."