"The hotel used to have a tunnel access to haram which is why we booked but that access is now closed. The hotel only issues one room key (also needed to keep lights on) despite the room being booked for 4 adults. If one of us stayed in the room they'd have to sit in the dark. We asked several times for more keys but they said no. Service was TERRIBLE!!!! we stayed for 2 weeks and the cleaning was never done because they said they will only clean when we check out. "
"Au début nous avons eu un peu peur car notre chambre n’était pas prête à notre arrivée. Une autre chambre boys a été octroyée.
Puis À part le problème de wifi dans la chambre tout était excellent. Le personnel de nettoyage, le personnel du restaurant, la conciergerie qui a accepté de conserver nos valises jusqu’à notre retour à Makkah."
"Great hotel. Helpful staff. Good location and around 10mins through the underground passage under Anjum Hotel. There is an incline when walking to the masjid. "
"I had a wonderful stay at Address Jabal Omar. The staff were incredibly respectful and welcoming, and the service was excellent from start to finish. Everyone I encountered was so polite and professional, making me feel truly valued as a guest. Even at the reception, the check-in process was smooth, efficient, and handled with great courtesy. The atmosphere is refined, clean, and elegant, a perfect combination for a comfortable and memorable stay. Highly recommended!"
