โรงแรมและที่พักในอากูมาล

"Customer service extremely rigid and unhelpful- zero accommodation- my son was sick and they would not allow me to simply take some toast from the buffet for him-said I had to use room service and when I asked for simple toast and a banana they said they could not bring that-only order off the menu Very disappointing!!!"

"Great: Service, cleanliness, pools, kids' club, overall expeirence. Cheap laundry! Everyone we interacted with went above and beyond: the staff at the lobby, the housekeeping, the bartenders, the servers in the restaurants. Not good: The food. There was almost nothing my four-year-old son would eat at the buffets other than fruit, bread, and cheese quesadillas. The milk and yogurt were frequently gone bad, the "hot food" for kids was always cold, and there were rarely any kid-friendly meat or...

"Our room was okay for my wife and 2 kids(10/13) but it had limited to zero privacy even in the OPEN bathroom area. We had to make our own privacy barrier with towels/comforter from the bed. The kids club wasn’t too bad and our 10yr old managed even though they didn’t offer any electronic options(video games), foosball, ping pong or air hockey games. Those were specifically for the Teens club but NO teens were seen around the resort and felt they could’ve opened up the Teen club to the older(10...

"-"

"Great place to stay and very fun, food wasn’t all that to be honest"

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. "

"Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything."

"Right on the beach where we saw turtle's nesting! Plenty of room. Well functioning air conditioning. Great value for money. We really enjoyed our time here :-)"

"Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast"

"Ideal para familias"

"I had a superb winter avoidance break at Bahia Principe. The pre booked transfer with Amstar worked perfectly both ways - just over an hour from Cancun. I opted for the shared transport but was the only passenger on both trips! Really good and competent drivers - if you’re unfamiliar with the locality this is a much better option than renting a car for yourself! The room was fabulous, stocked minibar replenished daily, comfortable bed, clean and spacious shower room, small balcony to relax on...

"Todo excelente!"

"it’s the best of the best"

"La vdd es que es un hotel bastante tranquilo, con plan de realmente echar flojera y relajarte. El 85% de clientes son americanos y 10% extranjero y 5% mexicano. Así que es difícil el socialismo si no dominas el idioma La comida es regular, solo tengo que felicitar al restaurante "Adelita" que está muy muy rico, fue lo más rico que comí ahí en 4 días TODO el personal super amable, atento y te piden las cosas con demasiada gentileza. Sin problema alguno. Las habitaciones amplias y las...

"Great service , great food. They just need to work on shuttle service. Sometimes it was late"