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"Positives - great location in Scalloway, room quiet and bed was comfy. Breakfast was included and there was a good choice of cooked and buffet items. Negatives - we booked via Expedia and chose to pay a deposit with the remainder due on arrival and full cancellation available until a week before. We had a confirmation letter from the hotel via Expedia that said that the final balance would be taken on arrival. I tried to contact the hotel several times between booking and arrival to confirm...

"We were on a 3-week tour of Highlands & Islands. Owners Andrea and Paul were stupendous hosts! So kind and helpful! Food, especially dinner, was first class! We learned much about the history and where to visit. Irving, the waiter, was charming. We strongly recommend."

"The hotel is very well situated for exploring the full area of the Shetland Islands. The rooms are spacious and comfortable. There is plenty of parking space and there is a fuel station next door and a very good fish and chip shop across the road, both of which are very useful."

"Great choice for continental breakfast that you sorted yourself. Got a good quiet night's sleep. Staff helpful. Parking is free."

"Nice and clean, Cody room with comfy bed"

"Location is wonderful, a few easy steps to Commercial Street, harbor, etc. The property is old and very much in need of refurbishment. There is evidence that the management is working to that end. Restaurant was closed, which is challenging if staying on the weekend because there are literally only a handful of places to eat on a Sunday and reservations are hard to come by. I stayed 2 nights and there was no housekeeping available unless requested. The front desk is not manned 24/7 but mobile...

"Good location. Room was small with old furniture but clean. Dining room/restaurant was dusty: tables and floors were clean but evidence that corners, blinds, and deep cleaning does not happen often. Food options were quite good. Breakfast was good and well-served."

"The hotel is a little bit further a out of than we thought. It overlooked the ferry port. We enjoyed watching the ferries (we are old). The hotel food was excellent and reasonably priced, compared to the town. At weekend you needto book in the town. The breakfast was good. The staff were lovely. We stayed a week,so they got to know us. We'll be back. On a another note, we are thinking of moving to Shetland."

"Comfortable room and lovely breakfast. Lovely hosts"