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"Excellent staff very kind and hospitable and very nice pub food and breakfast. LargeTV screen to watch the World Cup and BBC I player to catch up on the highlights, all good."

"Great little pub and the owners are fantastic. I loved it"

"Clean, comfortable, spacious room. Great, helpful staff. Close to bus station, restaurants, stores, boutiques, and four-FOUR charity shops! :) (Parking is confusing, however. Park in the nearby city lot in a space with WHITE borders-otherwise you may have to pay.)"

"We always ask for a river view and it was greatly appreciated"

"Room clean and beautifully decorated. Warm, lovely hot shower, large fluffy towels. Staff friendly and helpful. Well positioned in the town and good parking."

"A good impression on arrival as you drive to the front door. There are a few appointed disability parking spaces but there is additional space that can be used providing it does not limit the thoroughfare. A large parking area is nearby but involves a 5 min walk back. Check-in was handled well for our group although dining that night as a group required meals to be pre-selected to help the catering staff. Whist complying with this requirement, the actual meal service was sporadic with some meals...

"Excellent attentive staff very clean room no faults"

"Check in was easy and efficient. The room was all that could be expected, plus a few extras. A jar of a variety shortbread biscuits was a surprise along with an extremely varied options for hot drinks, i.e. Horlicks. A bowl of fruit was also an unexpected delight. The bathroom was well appointed, with shampoo, soap etc in pump pots. The bed itself was supremely comfortable with more than sufficient coverings. A large fan completed the array of convenience items, really handy with recent weather...

"Excellent customer services at Check in and throughout the stay. Great location, 2 minute walk from strain station. Really effective sound proofing and amazing breakfast choices, really good veg option. Would recommend."

"Really spacious clean room. Bathroom a bit dated and shower not very warm. Great location and parking facilities. Cracking view of the river from the room. I got an email offering a deal on breakfast. On paying at reception I was told it didn’t include VAT for the breakfast which was extra which I thought was a bit misleading. Other than that nice stay."

"Well situated to train station, Eldon Square shopping centre, Grainger Market, Bigg Market’s bars and some nice restaurants a few minutes walk away. Room was decent although paint was peeling off the bathroom wall and some mould in the shower, so definitely needs a room refresh."

"Generally the stay we had was good. Room was fine apart from the fact the carpet could do with a deep clean. This didn’t spoil our stay as we never walk around any floor without shoes. Breakfast was good and in plenty of choice. Maybe the etiquette of hotel staying could be better as some very inconsiderate guests have no consideration regarding the noise they make very late at night. Great location for Metro Centre and very close to bus stop for Newcastle. We had a lovely time."

"Perfect spot to stay as we dropped our son off at Uni. Helpful, friendly staff and clean rooms"