"Pleasantly surprised. Paul was very welcoming & friendly. He gave us advice on taxis and where to go (taxi less than £7 to first direct arena - dont get uber!). Hotel dated but really nice. Breakfast was lovely with enough choice. Room good, bed a bit too soft for me. The fan was a welcome addition as it got hot overnight and the quilt is very warm. Shower was extremely powerful only issue with it is its an overhead shower which isnt great for us ladies not wanting to get their hair wet (luckily...
"Really nice reception staff and made us feel welcome and was really nice to us as we stayed there because my daughter had an operation and needed to rest after and they made sure we had everything we needed and one of them even offered to fill her hot water bottle for her stomach. So thank u. The rooms are small but u dont need much when it's just for a rest spot for a few days. Thanks again to the staff and making sure my daughter had everything she needed. Much appreciated."
"Spacious however I did not see one member of staff after I checked in aid before i checked out. My towels were not changed once over my 3 night stay "
"Great service as always. We dine here and have drinks quite often however this time it was for my birthday. Receptionist was kind enough to offer early check (at a cost) which is fine as it was nearly 3 hours before the usual check in, so that the room could be decorated. Room was clean and spacious, again room service staff were excellent. "
