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Europe Hotel & Spa

4.0 star property
A peaceful retreat in the Swiss Alps where travelers find natural beauty and comfort just steps from world-class skiing and mountain views

Choose dates to view prices

The Europe Hotel & Spa sits near Zermatt-Matterhorn Ski Paradise, offering a tranquil base for mountain adventures. Guests relax with spa treatments after outdoor excursions and enjoy garden views from the terrace. The hotel provides free WiFi in all rooms for staying connected.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
The current price is ฿12,216
฿13,011 total
includes taxes & fees
3 Jun - 4 Jun
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About this property

Europe Hotel & Spa

  • Upscale hotel near Zermatt-Matterhorn Ski Paradise
  • Free continental breakfast, a terrace and a garden are just a few of the amenities provided at Europe Hotel & Spa. Treat yourself to a sports massage, a manicure/pedicure or a facial at the on-site spa. The on-site restaurant offers breakfast and dinner. In addition to an arcade/games room and a library, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • A round-trip airport shuttle (surcharge), luggage storage and a lift
    • Laundry services, smoke-free property and a porter/bellboy
    • Tour/ticket information, a front desk safe and massage treatment rooms
  • Room features
  • All guest rooms at Europe Hotel & Spa offer comforts, such as bathrobes, in addition to amenities, such as free WiFi and safes.
  • Other amenities include:
    • Baths or showers, free toiletries and hairdryers
    • Heating, daily housekeeping and desks

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  • Hot tub
  • Breakfast included
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9.4 out of 10, Exceptional, 533 reviews
The price is ฿9,581
฿10,276 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 75.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Europe Hotel & Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Europe Hotel & Spa?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Europe Hotel & Spa on 3 Jun 2026 start from ฿12,216, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Europe Hotel & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Europe Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at Europe Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Europe Hotel & Spa?

Checkout is at noon.

Does Europe Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Europe Hotel & Spa located?

Situated in Zermatt, this spa hotel is steps away from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi Ski Area. Furi - Riffelberg and Kirchbrücke are just steps away. Zermatt Gornergratbahn Station is 11 minutes by foot and Zermatt Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 322 out of 406 reviews
Rating 8 - Good. 73 out of 406 reviews
Rating 6 - Okay. 7 out of 406 reviews
Rating 4 - Poor. 2 out of 406 reviews
Rating 2 - Terrible. 2 out of 406 reviews

Reviews

Verified

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is absolutely spectacular. The location is perfect, the rooms are very comfortable, the spa is well-equipped, the breakfast has absolutely everything, and the shuttle service is punctual. The only drawback is that the concierge doesn't handle restaurant reservations.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic stay! We were so impressed with the hotel and spa and staff and breakfast! Would definitely recommend to people and stay again.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Koreen

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in Zermatt. The staff were so hospitable and friendly, the facilities were well-maintained and clean (we especially loved the wellness facilities) and enjoyed a Matterhorn view from our room. Loved every bit of our stay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Yijia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time in Zermatt. This is a very good choice for ski season. We even can saw the Matterhorn every morning breakfast time from the hotel. The service is good. Kind and helpful.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Xxx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful cozy hotel. Staff super friendly. Rooms very clean and beautiful. We stayed in family room and we loved it. Shuttle was available to the train station. Absolutely loved our stay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

A wonderful stay. The staff were very helpful & friendly. Lots of lovely touches throughout the hotel, great spa too.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay.
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The rooms were well-appointed and we were treated to a view of the Matterhorn from our room. We enjoyed a relaxing drink at the bar patio where the staff was very accommodating. The breakfast offered a wide variety of items. A wonderful stay all around.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Renovated and excellent location. Wonderful breakfast. For sure, I will come back next time.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Europe Hotel in Zermatt was a wonderful hotel and made me feel so welcome. The staff was excellent and super helpful, the hotel was very well appointed & taken care of, and the overall experience was perfect. Highly recommend this hotel and can’t wait to visit again!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

TRACY

Liked: Staff & service, property conditions & facilities
Staff was amazing and so friendly!! Hotel was top notch!!! Loved it!!!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Krithika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, ambience, bar, property. Loved the room and personalization. The owner is friendly and looks out for his guests although the staff beat him to it :)
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated. Nice view of Matterhorn from breakfast.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!

It was absolutely amazing. Very family friendly. Great locations. Staff went above and beyond. Little touches made all the difference. Breakfast was the best we had in all of Switzerland. This hotel is highly recommended
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Adeel

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good, clean hotel with nice beds and healthy variety in breakfast. hotel is a little on the north side of the Centre which is helpful in making it noise free and peaceful. Free pick up and drop off from/to the station by booking is great and necessary as it’s a bit far from the station. Only downside is that the staff are not flexible with requests and we felt are too rigid with rules. Also no air conditioning but you can open the windows for cooler air during nights.
Breakfast area
Breakfast outdoor area
Matterhorn view
Jacuzzi
Stayed 1 night in Jun 2025
Verified

6/10 Okay

HIROKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Most of the staff were very hospitable. The rooms and bathrooms were clean, and the baths were a great way to relax and unwind. The free shuttle to and from the train station was a great help. I found the way some of the female staff at the front desk spoke to me intimidating. From the balcony of my second-floor room, I could see the Matterhorn from only the edge of the balcony, as the trees partially overlapped the mountain.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Europe Hotel and Spa in Zermatt was truly unforgettable. The hotel's location was breathtaking, with stunning views of the Matterhorn from my balcony. The rooms were luxurious and immaculately clean, with comfortable beds and modern amenities. The spa facilities were world-class, with a relaxing sauna and steam room, and a rejuvenating massage. The staff were friendly and attentive, going above and beyond to make my stay special. The breakfast buffet was sumptuous, with a wide range of options to suit every taste. I would highly recommend Europe Hotel and Spa to anyone looking for a luxurious and relaxing getaway in Zermatt. The hotel's charm, combined with its stunning surroundings, made for a truly exceptional experience."
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent scenery and services , will definitely come back again!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

JONATHAN

Liked: Cleanliness, amenities, property conditions & facilities
A great place
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely family hotel. Great design, super comfortable beds and lovely staff.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Highly recommended ❤️😃🙏
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel with the Best View & Amazing Staff!!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

HAMAD

Liked: Cleanliness
Nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Exceptionally clean and comfortable room, friendly and attentive staff, central location. I wish the restaurant would offer more dinner menu items.
Stayed 2 nights in Feb 2023