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"Very clean and the hotel staff was very polite and helpful"

"Rooms are spacious and well maintained, clean rooms as well as the overall hotel. Staff goes above and beyond to ensure they meet your expectations."

"Hotel property and rooms clean. Variety of options at breakfast. Roof top bar has amazing views and good food"

"Excessive hiding charges. Unorganized setting and everything seems clumsy."

"The room was dirty, and the bathroom sliding door was broken. The staff sent someone to fix it, but I think they should have given us another room instead of repairing it while we were there."

"Ham (valet manager) did an incredible job!! All of the staff did a great job! But Ham will be remembered forever! He made my daughter feel so special, and remembered it was her birthday weekend every time he saw her. He wouldn’t let anyone touch their own door, and made us feel like we stepped back in time to the most magical place. Whatever he is paid, he needs more. Thanks for showing us such a lovely weekend!"

"Clean rooms, friendly staff, great location!!"

"Hotel is bang in the middle of the city. Really cool rooms, good size and super clean. Very welcoming guy at reception, wearing a hat. All good. Only niggle was that check in/ out staff were not 100% experienced. I would recommend this hotel."

"Very friendly and welcoming"

"My husband and I thoroughly enjoyed our stay at Londonhouse! It’s in a perfect location and walking distance to many CTA bus stops, which helped immensely with us being able to get around! Despite being in a heavy traffic area, there were no noise disturbances. The room and bathroom were super clean as well! Will definitely be staying here the next time we are in Chicago!"

"The room was hot and kind of small"

"Great location for walking to museums and train station. Lots of good restaurants around too. One of the two hotel elevators was out of service during our stay which caused a lot of wait time and congestion. But staff were helpful taking people up on the freight elevator when they could. Breakfast room was often overcrowded and hours of service seemed short. Hotel rooms were roomy and clean. Kids loved the pool."

"Hotel was well situated"

"Good location, nice lobby, sparse rooms."

"Only issues was, my room did not have microwave or mini fridge"

"I’m giving this place one star only because the location is excellent. Otherwise, I would not recommend staying here. First, our room was supposed to be non-smoking, but it smelled strongly of cigarette smoke. Second, the water pressure in the bathroom was terrible—the water was barely coming out, almost drop by drop. Finally, although the room was advertised as having a queen bed, it was squeezed between three walls with no space on one side. If the person sleeping against the wall needed to...