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"Quick check in, we asked for a room at the back, we were given room 8. Nice room, comfy bed, pillows a little flat. Lovely shower room with waterfall shower, nice toiletries. It was a very hot day when we checked in, so the room of course was hot, we opened the windows. Had our meal in the hotel, we shared a ploughman's platter with a couple of extra sides which was very nice. Also bought a bottle of wine. We sat outside after the meal to look at the lovely view. We'd brought an extra fan...

"We stayed for one night as a stopover on the way North and were very happy that we picked this Inn. The room was quite basic but perfectly adequate for our needs and in line with the price point. We had an evening meal in the bar area which was very good with generous portions and we were served by a lovely young lady who was very friendly and helpful. The cooked breakfast was nothing short of excellent with good quality ingredients, perfectly prepared."

"Great property. It’s definitely a older European style place, but that’s the charm of it."

"Lovely stay in the lovely village. All the staff I met were friendly and helpful, particularly pointing out the disk parking out the front of the building"

"Enjoyed walking around some hills and by the river. Visited the Castle. The breakfast was very good. I was able to park my car every evening."

"Friendly staff, room was value for money. A little disappointed that the restaurant was only serving same food as bar, especially as booked for a birthday. Bar staff very customer orientated and super friendly, made as fuss of hubby for his birthday."

"We had a pleasant stay. The grounds was beautiful. The room was clean, comfortable, and had everything we needed for a short visit. We stayed in the west wing section with a view to the garden. The rooms are not large in size with a double bed. It's a simple, no-frills place with basic amenities, but it delivered exactly what we expected. The breakfast was good, with a nice selection to start the day, with a buffet style continental breakfast and a cooked meal also available on demand. The...

"Great location, good size all round, good shower, well equipped kitchen (inc. washing machine & detergent), comfortable, quiet, parking great, good value for money."

"Brilliant property, stayed here with our staff for the weekend while racing at Croft. Not far from the circuit, beautiful little pub, huge rooms, very spacious and clean. Found a little gem with this place and we will be back 100%."

"Hosts were wonderful, room was very clean with en suite bathroom and location was perfect for a short walk into Richmond town center. Definitely recommend West End Guest House"

"Were there for a wedding, great venue, food was nice, especially the breakfast. The courtyard rooms are small but comfortable, although could do with some maintenance"

"Lovely staff/interesting menu/good bedroom/great breakfast/other guests felt the same"

"Dirty and horrible"

"A lovely hotel situated in a wonderful location. Staff very attentive, everything was 1st class and as for Peter Smith he played a blinder! We will be back. "

"Met expectations of a 5* hotel. Unfortunately there was a power cut, this was not a fault of the hotel. The staff handled it brilliantly and we had a very relaxing and enjoyable stay despite the slight set back."

"Room was very spacious and well maintained , the staff were friendly and professional, couldn’t do enough for me Really enjoyed my evening meal ( prices were very reasonable) Great traditional country pub/inn Definitely recommend a visit"

"Beautiful room in a beautiful location with fantastic food. Staff were all smiling all the time. A lovely stay. I will definitely return."