"Great hotel right off the toll road. Ashley was the front desk attendant when we checked in. We went to the room and realized we had booked a smaller room than we thought. We thought we had booked a suite with a separate bedroom. I went down to speak with Ashley about my mistake, and she politely upgraded us to a suite at no additional charge. Incredibly nice hotel. The lobby, rooms, and exterior were well maintained and I would highly recommend this hotel to anyone staying in the Springfield...
"We stayed for two nights at this property while visiting the Tanglewood area. The location is walking distance to restaurants, across the street from a great local brewery, and a short drive to Tanglewood and other area attractions. The room was clean, the beds were comfy and the nightly rate was competetive. "
"Very friendly girl at the check-in who moved us (essentially upgraded us) to a suite after our initial room smelled of lingering cigarette smoke. She was very patient about my paranoia over the pilot light/flame in the room's fireplace. Great experience."
"Extremely convenient--close to UMass, to Amherst College, to food and shopping options--but still pretty quiet and comfortable. Clean, nice facilities, excellent service, staff was extremely friendly and helpful."
"We were greeted upon arrival by a very helpful man at the check in desk. He recommended several restaurants and things to see in the area. Our rooms were beautifully decorated and the beds comfy. We very much enjoyed our short stay and look forward to returning."
