Thank you very much, our best targhet is guest's satisfaction. Regards and see you soon. Emmo

Thanks for the feedback, is very important for us know what the customers thinks about us. Almost during the Covid-19. #TRAVELSAFE

Thanks for the feedback.

GRAZIE

Thanks for the feedback, appreciated. Best regards, Elisa Bergamasco HVS_

THANKS FOR THE FEEDBACK

THANKS FOR THE FEEDBACK

La ringraziamo per il gentile commento e provvederemo in tempi brevi a sostituire il frigo.

THANKS FOT THE FEEDBACK

THANKS FOR THE FEEDBACK WE APPRECIATE BEST REGARDS

MERCI BEAUCOUP

THANKS FOR YOUR FEEDBACK BEST REGARDS HVS STAFF

THANKS FOR THE GREAT FEEDBACK

Thanks for the great feedbak, hope to see you another time.

Thank you for your wonderful review we hope to see you again as soon as possible for another holiday.

Obrigado! Thanks for the amazing feedback, hope to see you again, best regards, Elisa Reception HVS_

Se avete atteso 5 min che il copriletto venisse sostituito è perché dobbiamo fare i debiti controlli per poter formare al meglio il nostro personale, non era assolutamente nostra intenzione far passare il messaggio di non volerlo cambiare, anzi. Per la pulizia della camera indubbiamente ci scusiamo e vedremo in un futuro di fare meglio.

Grazie , arrivederci.

Molte grazie, e arrivederci.

bene, non siete onesti, quando prenotate ECONOMY avrete ECONOMY.... Saluti . provvederemo a migliorare i nostri srertvizi . ma , con gente come voi che pretende senza pagare il giusto sarà una utopia .. a non rivederci ...e grazie

Thanks for you feedback. Best regards, HVS Staff.

Thanks for your feedback. Best regards, HVS STAFF.

Dear Melissa, if she had stayed with us you could realize that the Economy Double Room - Not Refundable Price that you booked was exactly what you needed. You would have noticed that it is not as small as it looks because it is equipped with every comfort. You would realize that the hotel has an excellent location. You would have used our services that differentiate us from other hotels, such as free parking and 24-hour reception. You would have a lot of info by our prepared staff about Venice. We could made for you an excellent breakfast with an excellent cappuccino made by our staff in and enjoy many croissants, juices, fresh fruit, sweet-salty things and much more. But you run away in another hotel so you can’t talk about our services. For the other client that are reading my feedback of this “feedback” there is the air conditioning. Don’t be afraid.

It’s difficult for me answer at this feedback because you don’t say what’s wrong.

Grazie per il vostro gentile e dettagliato commento, ci ha resi molto orgogliosi del nostro lavoro. Speriamo di vedervi il prossimo anno e nel frattempo tante care cose.

Grazie per il suo gentile commento, leggerlo ci riempie di orgoglio. Saluti da tutto lo Staff.

E' importante per noi sapere cosa pensano i clienti che soggiornano da noi. Ci dispiace che non sia stato entusiasmante, ma la sufficienza è un buon punto di partenza, si può solo migliorare. Saluti, HVS.

Mille grazie per il suo gentile commento. Saluti da tutto lo staff.

THANKS FOR YOU FEEDBACK BEST REGARDS HVS

We are sorry about your stay unhappy with us. Maybe next time will be better because we are doing maintentance work. Best regards, HVS Staff_

Grazie per il suo gentile commento, è molto importante per noi sapere cosa pensano i clienti del nostro lavoro, ci impegniamo tanto.

We want to communicate to all the customers that have already been here and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. We invite you to be our customers again to see the changes. Thanks for your feedback, best regards, HVS Staff_

Thanks for your feedback. Just to let them know that we are doing some useful change for give you a better service. We work hard for it. Best regards, HVS Staff_

Merci beaucoup. HVS Staff_

Thanks for your 4star. HVS Staff_

And it will be a pleasure see you again. Thanks for your feedback, HVS Staff_

We do not keep objects that are not ours. If we found something forghet, we put into a LOST AND FOUND BOX. Remember that a hotel has a thousand of person. Thanks for your feedback, best regards, HVS Staff_

Grazie mille per il suo gentile commento. Speriamo di averla nuovamente come ospite. Saluti lo staff HVS.

Esattamente senza pretese, siamo un piccolo hotel a gestione familiare che si impegna però al massimo per garantire un buon servizio.

We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.

We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.

Thanks for your feedback.

Thanks for your feedback.

Thanks for your feedback.

Thanks for you feedback.

Thanks for your feedback.

Thanks for your feedback. Best regards, HVS Staff_

Thanks for your feedback. Best regards, HVS Staff_

Thanks for your feedback. Best regards, HVS Staff_