During our recent stay in Venice, our experience was a bit of a mixed bag.
On the positive side, the breakfast offered was very good, providing a wide variety of delicious options to start the day.
However, we were disappointed with the initial room we were given. There was a horrible smell that made our stay quite unpleasant. We promptly reported the issue to the reception, hoping for a solution. Unfortunately, the reception staff could only offer us a bigger room as an alternative, but this upgrade came at an extra cost of 30 euros. We felt a bit cheated since we were forced to pay more just to escape the unpleasant odor.
Adding to our dismay, the person at the reception was not very helpful in resolving the situation, which left us feeling frustrated.
Despite these setbacks, we appreciated the efforts made by the hotel to accommodate our request for a different room, and the new room was satisfactory and odor-free.
In conclusion, our stay in Venice had some positives, such as great facilities and a delightful breakfast, but there are areas that need improvement, like better handling of guest complaints and ensuring that all rooms meet the expected standards.
Overall, our stay was decent, but we hope our feedback will be taken constructively to enhance the experience for future guests.