Search Beach Resorts & Hotels in Vega Alta

"We love Puerto Rico and were very excited to stay at the Embassy Suites by Hilton San Juan, but noticed some issues as soon as we checked in. Upon arriving in the room, we found a medicine plunger behind the headboard of the bed. Okay, maybe somethings get missed when cleaning a room, but it was pretty obvious. I let it go because it was late and we were tired from a day of traveling - all I wanted to do was take a shower and go to bed. Unfortunately, there was no hot water in the bathroom sink or shower. When I let the front desk know, they sent maintenance to fix it. The maintenance guys were nice, but unable to fix the issue. The front desk told me they would keep working on it. After two days with no hot water, I asked for a new room. They told me they were booked and I would have to wait. I told them that was unacceptable. I said my family and I have been taking cold showers for two days. I asked the front desk if they would accept that while they were on vacation. They eventually admitted they would not and somehow found us a new room, even though previously they told me they were all booked. We packed up all our suitcases and moved to the new room with no help from the staff. The new room did have hot water. The remaining days in the room were fine. The breakfast buffet consists of scrambled eggs, fried ham, grapefruit slices, and cereal. They ran out of coffee often. The complementary happy hour drinks were in 5oz plastic cups full of ice and they had chips and salsa."

"Staff and hotel condition was excellent "

"Property very nice, clean ocean view room so worth it. Coffee in the room not a good quality. A nespresso machine will be great to have. "

"El San Juan is a classic close to airport and with good pools and beach. Property is a little worse for wear and incessant bass music unwelcome. Should have a quiet adult pool. Service is slow at best."

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"Pool side and environment was amazing all 5 stars. Just I was kind of hoping for some authentic Puerto Rican food and that’s just not the kind of food that they offered there. The food was good just not what I was expecting "

"The room was very clean, the staff was very friendly, the pool area was beautiful and so was the beach. "

"Paul was terrific."

"I thoroughly enjoyed the property, entertainment and food!! The room was cleaned and refreshed everyday. The hallways smelled delightful. Staff was very accommodating. My only complaint is that we found during turn down service, a mini bottle of our liquor was stolen. I didnt complain to the front desk, I just requested that we not have turn down service anymore during our stay. Other than that, I would recommend this hotel, just lock all your stuff up. "