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"Clean room , professional dedicated staff who are hard working and impressively they've not taken up any small offers I've made that would have meant they would have had less work to do. I stopped suggesting things in the end because not one of them were interested and it dawned on me that that's why the property is so well managed and standards high . My offers made sense to me but to them it didn't and thats why it's a great success"

"lovely hotel"

"Room was really clean and comfortable, breakfast was lovely and staff were friendly and helpful would definitely stay again."

"Staff so friendly and helpful. Beautiful guest rooms, bar and restaurant. I love staying here"

"Hotel was really warm, comfy bed , good choice of food and a large quiet room. "

"What a stay expensive but very nice "

"Staff were friendly, rooms were clean"

"Beautiful stylish room"

"We stayed here whilst visiting Beamish. It was relatively convenient for Beamish, quiet and comfortable. In particular, the staff couldn't have been more helpful. Generally a very good option"

"class"

"Fantastic location and great value for money. Really nice hotel with personable staff. We had a junior suite which was probably a bit smaller than we hoped but can’t really complain given the cost and location. Enjoyed our breakfast "

"Bang in the middle of town. Lovely hotel."

"The staff were so nice & went over & above to help , The hotel room was so spacious & suited my needs perfectly. Food in the restaurant was a very high standard. "

"Good food , clean room, free parking, good staff to support you for check in and ask any information "