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"When we arrived at the resort after a long taxi ride, we received a fantastic welcome from the staff. Martin (the Guest Manager) quickly seated us at a table in the lounge, where we were served a refreshing drink and cold towels. He took care of the entire check-in process there and explained how everything works at the resort. While we were waiting for our room to be ready—we arrived well before check-in—we were served afternoon tea. The rooms at this resort offer a spectacular view, as it is built along a mountainside overlooking the ocean. We were completely overwhelmed. The staff at this resort are absolutely wonderful. Everyone makes sure you have everything you need and is always happy to stop for a friendly chat, which makes the experience feel very personal. They remember what we usually order and ask the next time if we would like to have the same again. Examples of staff groups we interacted with include the lounge, breakfast, reception, traffic control, housekeeping, gardening, transport/shuttle, restaurant, and bar staff. Every single one of them is outstanding."

"A truly restorative stay at Conrad Koh Samui. The setting is stunning, but what really stood out was the warmth and care of the staff. Our family came here to recharge, and the experience delivered exactly that. The spa was especially serene and therapeutic, offering a sense of calm. We left feeling refreshed, reconnected, and grateful. Highly recommended."

"All round excellent"

"The accomodation was nice, little overpriced but pool room was nice and clean. The staff were lovely and went above and beyond to provided anything we needed. I even left some new T shirts I got from Bangkok in the room which they kindly forwarded on to me. Staff amazing, nice hotel, breakfast was good, just a little expensive. They have a happy hour on cocktails but still a little overpriced, two for the price one would be better and fairer. Great cafe across that does lovely coffee and nice food and a shop you can buy some beers from at cheap prices, location is a little remote but grew if you can hire a bike, which also available through the hotel. "

"Amazing staff!"

"A great hotel—I’d happily stay again. The rooms are clean, the beds comfortable, and the pool area relaxing, with a large, well-maintained pool. Breakfast is good: unlimited cereal and toast, plus a served plate of fried egg, sausage, and salad. Directly opposite the resort on the beachfront is a wonderful family-run Thai restaurant."

"Absolutely smashing establishment, from the food to the staff everything was perfect 👌"

"A lovely quiet hotel and area. Makes it feel very sedate and away from it all. Had the entire beqch to ourselves. Great Thainfood in the beach restaurant. Felt very family run. If you wabt to chill this is the place "

"The hotel was very nice with a beautiful view. We enjoyed the stay very much."