The bathroom had a pretty funky smell that never went away, and it seemed that their answer was to put a tiny bag of potpourri next to the toilet, but it could have used a more thorough cleaning. Otherwise, a very nice and helpful staff, great free shuttle for local hikes, and decent breakfast and dinner. Quiet and lovely spot by the river where many people were enjoying the water.
Conflicted. The location is great. Room was dirty in ways you don’t want a room to be dirty. There were parts missing in shower so I had to hold the wand to shower. Tub always nice.
Paid a lot of this room so didn’t feel the delivery of service matched that.
The food was pretty bad and the service was not great overall. Didn’t feel sanitary in how food and dishes around food handled.
Loved the area and the hotel staff did try but this place as others have said needs to do some work to improve.
Great onsen right by the river. The room was large, clean and nice. We had one with a private open air bath (highly recommended). The staff were proffessional, accomodating and sweet. Breakfast and dinner consisted of a variety of delicious small dishes. The hiking close by was nice as well.
This is a great traditional Japanese place to stay and located 15 min by shuttle or bus from Hongu shrine and world heritage center. It’s on the river and the staff is friendly, onsen inside and outside (during season) and access to hot springs river out the door. It’s traditional futon sleeping with in room Japanese bath. Plenty of space and welcoming service. All meals are scheduled if you are going to eat at the Inn. Food is wonderful and classic Japanese only.
Room was very comfortable and stylish. River Onsen was busy, but fun. They allowed tattoo's both inside and outside onsen. Service was amazing. Dinner service could have had some explanation of the food offered or a menu.