Search Hotels Near Sunderland Empire, Newcastle-upon-Tyne

"The best part of this hotel is its proximity to the beach. We had problems with hot water the first night. No one is posted at the front desk. So getting help is not convenient. I fully expected small rooms but the twin bedroom was tough with two woman sharing. The is little space to put luggage. The shower splashes onto the bathroom door and the effects of that over time are obvious. Luckily we were not there to enjoy the hotel. We were there only to sleep. If you want a place to relax and hang out, this hotel offers no sitting area or lounge. "

"The hotel is very clean and well looked after the staff were very helpful and friendly and it is a beautiful view of the beach if you get a sea view room."

"Friendly helpful staff. Spotless rooms"

"The facility is satisfactory and provides excellent value for money, which is particularly advantageous for swimmers competing at the Sunderland Aquatics Centre."

"The staff were nice and welcoming and the room we had was nice with a great view of the sea & pier however the bed/mattress was very uncomfortable and the extraction in the bathroom was very noisy. Unfortunately not somewhere we would stay again."

"We had such a lovely stay at Beach House Hotel. The atmosphere was so warm and welcoming, it really felt like home. Everything was perfect, and we enjoyed every moment. We will definitely come back again!"

"Breakfast was chaotic and limited, Surprised about having to pay for the parking."

"In the description it stated self parking included, washer and dryer. There was no parking. We had to park in a structure 10 + minutes away at an additional $10 cost. There was only a washing machine, and the machine was not hooked up to the water. After contacting the owner, they did not know why it was not hooked up, and when asked about the dryer, stated there was no dryer, places do not have dryers. My husband had to look at the washing machine and noticed it was not hooked up to water, which he did. In addition, the property did not have hot water. when I contacted the owner again, she said look for a hot water turn on. we looked and could not fix this issue. The owner stopped taking my calls and would not respond. This was the worst stay we have ever encountered. The only reason we chose this place was for the included parking and the ability to do laundry, which was not the case. The false advertisement and the unacceptable conditions of no hot water was the reason for our poor rating"

"Check in and breakfast were good. The area is close to great pubs and restaurants and the metro. Unfortunately in the year since we last stayed here, the hotel looks a little rough inside. Carpet looks beat up. There are dings and scuffs all over the walls inside hotel rooms. We had a great time otherwise. "