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"Basic room, only given one towel. Breakfast was pricy and horrendously bad."

"This is a no frills hotel but it’s all you need for a night or two stay, it’s clean, beds comfortable, shower was lovely and they put towels and a soap n shower gel new with your towel set. We never used the towels as I always like to bring my own from home. Kettle and coffee n milk jiggers and two cups and there was a full size fridge in the room and a tv on wall. Location is fantastic, as said all you need is a clean place to sleep and shower. Over all a good stay for the night as was going to...

"Mijn 2de keer dat ik heb een overnachting geboekt hier. Mooi schoon kamers. Geweldig pub met lokaal bieren. Geweldig eigenaar en medewerkers. Heel vriendelijke lokale mensen en 5 minuten lopen van het stad centrum. Engels ontbijt van de hoogste niveau voor 9 1/2 pond. Mooi beer garden en gratis parkeren voor gasten. Top top locatie en niet duur."

"We had a great stay. Everything was perfect and comfortable. The owner was very helpful and communicative before we came up. We will definitely use again, next time we come up and stay!"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Breakfast was great & so we're staff. Accommodation was a bit tired. Carpets ruffled & paving & steps were loose"

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Comfortable room, good breakfast, very close to the airport and NEC."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"The staff were immediately helpful when the key card wouldn't work. They were also helpful in getting me something to drink after a heavily warm day. The room was basic but useful The bathroom was efficient in the use of its space. Breakfast was a refreshing start to my morning, especially the fresh water on tap, being nice and chilly. The wifi was quick enough to be useful and not a hinderance like larger hotels. It was easy to travel to and from my hotel of choice."

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"Staff very helpful and professional"

"Excellent stay as usual thanks Belinda"