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"The staff, hotel lobby, rooms and breakfast were all good, despite the hotel being in a slightly rundown area of Stevenage. "

"Room newly done up. Staff very friendly. Food lovely "

"Room was spotless and whole hotel is charming"

"The staff are excellent "

"I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room. I’m not very happy and won’t return to this hotel "