"We had a problem our first night with the shower. The staff were so friendly, helpful and apologetic. Unfortunately they couldn’t fix it and they didn’t have the same or similar room available to move to that would have enough space for all of us…so they put aside a room just two doors down for us to use for showers. Not ideal but they were so accommodating that it really was no issue!
Would definitely recommend to stay here if you will be in Southampton for a few nights. Staff is excellent,...
"Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street."
"First and foremost are the staff who were so helpful & friendly nothing was too much trouble! Really good night's sleep in excellent beds. We stayed for a few days (unusual as most were cruise 1 night stays) as a base for day trips and enjoyed a nightcap in the little garden after a long day. Would recommend as a base for trips to New Forest, Stonehenge or cruise stay & park."
"Would def stay again. Note that there is no AC in this hotel. They do provide a fan but it was quite warm even with. Kudos for doing their best given the heat.
Stayed here for one night prior to cruising — can walk to cruise ship from hotel no problem. Lots of things to in the area. Very close to Southampton central station as well.
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"Beautiful harbour-side hotel with lovely views. Excellent spa.
My only niggle is that the architect over-complicated the lighting system. Our room had 9 light switches (excluding the one for the bathroom) and it was impossible for us to turn off the dimmed light in the entrance hall area - no matter what switch combo we tried. My son and his gf had the same issue in their room. "
"The woman managing the place was very kind and helpful. She gave us tips for walking around the area and finding restaurants. When we had a little trouble with transportation for our cruise, she contacted a local taxi company who was there in 5 minutes. It made our day much less stressful. Thank you very much! "
