Search Hotels Near Shelby Trails Park, Louisville

"Great hotel for the most part and right across the street from the basketball tournament arena we were playing at. The balcony off our room felt a little unsafe and old. But we enjoyed our stay. "

"I honestly don’t even know where to begin with this place. My stay at WoodSpring Suites was one of the worst hotel experiences I’ve ever had. From the moment I walked in, it was clear that cleanliness is not a priority here. The room was dirty—like, visibly dirty. There were stains on the floors, questionable spots on the furniture, and the overall smell made it hard to even relax. And then there were the roaches. Not just one or two—I’m talking about multiple sightings throughout my stay. Seeing bugs crawling around your room at night is beyond unacceptable. It made it nearly impossible to feel comfortable or safe. The smell made everything worse. It wasn’t just unpleasant—it felt unhealthy to even be in the room for long. Between the odor and the bugs, I couldn’t bring myself to stay. I ended up leaving and having to find another place at the last minute, which was stressful and completely avoidable if basic standards had been met. Customer service didn’t make things any better. When I brought up the issues, the staff seemed completely uninterested and dismissive, like they’d heard it all before and just didn’t care. No urgency, no apology, no effort to fix anything. Overall, I would not recommend staying here unless you’re okay with dirty conditions, bugs, and terrible service. Save your money and your sanity—stay somewhere else."

"Hair had to be washed out of the tub before showering. Room floor needs to be washed. My feet were dirty after showering and walking across the room. At check-out desk attendant was sitting hunched over with hoodie up over her head scrolling on her phone not paying attention to a thing going on around her. Not a place I would stay again."

"Parking was secure and safe. A lot of food and things in the area to do it seemed. Only stayed one night. Pool was clean however could use some maintenance. Overall the hotel was clean: breakfast was hot and had good choices. Room was clean but my biggest complaint was the bathroom. The tub was not level and pooled water. The bathroom needed updating. The shower head wasn’t great. The tub was slippery. Our bed was very elevated. My mother is 4”10 and in her 70’s she could not get in it without assistance. "

"Pet friendly hotel with nice outdoor area for our dogs "

"This is a extended stay facility, mostt here were not traveling or going anywhere. There was a lot of unsavory activity taking place. We didn't stay ."

"We booked this hotel months in advance and specifically reserved a handicap-accessible room because my sister uses a wheelchair. When we arrived, we were told there were no handicap rooms available and were placed in a standard room for the night. This made it extremely difficult for my sister, including not having a safe or accessible way to shower. What was most frustrating is that we were repeatedly told no accessible rooms were available the next day either—until I stated we would need to be moved to another property. Suddenly, a handicap room became available and we were moved. That inconsistency was very concerning and honestly felt disingenuous. While I appreciate that they eventually accommodated us, it should never have required pushing back after booking months in advance. Guests who require accessible rooms should be able to rely on those reservations being honored upon arrival—not treated as optional. Overall, this was a very inconvenient and disappointing experience, and I would strongly caution others needing handicap accommodations to confirm in advance and be prepared to advocate for themselves."

"A great hotel, great staff!"

"Staff was friendly and accommodating. Premises and rooms were clean and comfortable. Nice ambience in lobby and bar area. Great stay at a good price!"