Desk, free WiFi, bed sheets

Reviews of KOKO HOTEL Sapporo Odori

2.5 out of 5
KOKO HOTEL Sapporo Odori
6-8 Minami 1 Jonishi, Chuo-ku, Sapporo, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 285 out of 453 reviews" "
Rating 8 - Good. 124 out of 453 reviews" "
Rating 6 - Okay. 27 out of 453 reviews" "
Rating 4 - Poor. 10 out of 453 reviews" "
Rating 2 - Terrible. 7 out of 453 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. Very clean and efficient service. Good location. Taxi stand behind the hotel. Central to everywhere. Highly recommend.
Stayed 1 night in Jan 2024
Response from フィーノホテル札幌大通 浮田 on 26 Jan 2024
Thank you very much for staying at Fino Hotel Sapporo Odori. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very happy to receive your compliments. With your words as encouragement, we will strive to become a better hotel and improve our services.All of our staff are looking forward to welcoming you back again.

8/10 Good

RITSUKO

Travelled with family
Liked: Cleanliness, staff & service, amenities
狸小路と大通公園の真ん中で歩いて行けるので便利です。家族で泊まりましたが、4つゆったりベッドがあり快適でした
Stayed 2 nights in Oct 2023
Response from フィーノホテル札幌大通 遠藤 on 25 Oct 2023
この度はフィーノホテル札幌大通をご利用頂き誠にありがとうございます。当館は大通駅・狸小路から徒歩圏内と観光や買い物にも便利かと思います。快適にお過ごし頂けたようで安心いたしました。今後もサービスに精進してまいります。又のお越しをお待ち申し上げております。

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from フィーノホテル札幌大通 藤田 on 23 Oct 2023
Thank you very much for staying at Fino Hotel Sapporo Odori. Thank you again for taking the time out of your busy schedule to provide us with your valuable feedback. We hope you had a good time during your stay. All of our staff members are very happy to see that our customers are happy. Thank you very much.We would like to continue striving to be a hotel that satisfies our customers. If you have another opportunity, please use our hotel again. All of our staff are looking forward to your visit.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Wanwisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place in Sapporo
Stayed 3 nights in Oct 2023
Response from フィーノホテル札幌大通 藤田 on 23 Oct 2023
ขอบคณมากสำหรบการเขาพกท Fino Hotelซปโปโรโอโดร ขอขอบคณอกครงทสละเวลาจากตารางงานทยงของคณเพอแสดงความคดเหนอนมคาของคณ เราหวงวาคณจะมชวงเวลาทดระหวางการเขาพกของคณ พนกงานของเราทกคนดใจมากทเหนลกคามความสข ขอบคณมากคะเราตองการทจะมงมนทจะเปนโรงแรมทสรางความพงพอใจใหกบลกคาของเราตอไป หากคณมโอกาสอนกรณาใชโรงแรมของเราอกครง พนกงานของเราทกคนรอคอยทจะเยยมชมของคณโรงแรมฟโน ซปโปโร โอโดรดานหนาฟจตะ

10/10 Excellent

Paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Nice and New
Thank you. It is great to get a nice upgraded room that feels new and roomy.
Stayed 3 nights in Oct 2023
Response from フィーノホテル札幌大通 藤田 on 19 Oct 2023
Thank you very much for staying at Fino Hotel Sapporo Odori. Thank you again for taking the time out of your busy schedule to provide us with your valuable feedback. We hope you had a good time during your stay. All of our staff members are very happy to see that our customers are happy. Thank you very much.We would like to continue striving to be a hotel that satisfies our customers. If you have another opportunity, please use our hotel again. All of our staff are looking forward to your visit.Fino Hotel Sapporo Odori Front Desk Fujita

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and affordable...very well done for a more budget hotel. I would recommend!
Stayed 1 night in Sep 2023
Response from フィーノホテル札幌大通 藤田 on 17 Sep 2023
Thank you very much for staying at Fino Hotel Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your valuable feedback.We hope you had a good time during your stay. All of our staff members are very happy that we were able to make our customers happy. thank you.We would like to continue striving to be a hotel that satisfies our customers. If you have another opportunity, please use our hotel again. All of our staff are looking forward to your visit.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from フィーノホテル札幌大通 藤田 on 4 Aug 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay. All the staff are very happy to be pleased with our customers. thank you.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Thi Kim Loc

Stayed 3 nights in Jul 2023
Response from フィーノホテル札幌大通 フロント 小菅 on 15 Aug 2023
この度はフィーノホテル札幌大通にご宿泊いただき誠にありがとうございます。またお忙しい中ご投稿いただき、重ねてお礼申し上げます。ご滞在中はなにかご不便はありませんでしたか?今後ともお客様にご満足いただけるホテルを目指し、サービス向上に努めて参ります。またの機会がございましたら是非当館をご利用ください。お客様のお越しを心よりお待ちしております。

8/10 Good

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
This place is convenient ,walkable to JR station n shopping. Good to stay.
Stayed 1 night in Jun 2023
Response from Fino Hotel Sapporo Odori on 1 Jul 2023
Thank you very much for taking the time to share a review.I'm pleased to know that you enjoyed your stay.As you mentioned, it is very convenient for shopping and dining as we are located in central of Sapporo.I hope we will see you back on the future travels.Best regards,Madoka IkutaFino Hotel Sapporo Odori

8/10 Good

Jun Yuan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to shopping arcade and odour park, would recommend
Stayed 7 nights in Jun 2023
Response from Fino Hotel Sapporo Odori on 22 Jun 2023
Thank you very much for taking the time to share a review.We're pleased to know that you enjoyed your stay.As you mentioned, it is very convenient for shopping and sightseeing so that we are located in central of Sapporo.We look forward to hopefully welcoming you back again.Best regards,Madoka IkutaFino Hotel Sapporo Odori

10/10 Excellent

Jin Ming

Liked: Cleanliness, staff & service, property conditions & facilities
The location is close to Sapporo Station and shopping area. A night shift gentleman is very nice and helpful whose service is great!
Stayed 4 nights in May 2023
Response from フィーノホテル札幌大通 藤田 on 27 May 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay.All the staff are very happy to be pleased with our customers.thank you.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Jia Sheng

Stayed 3 nights in Apr 2023
Response from フィーノホテル札幌大通 藤田 on 8 May 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay.All the staff are very happy to be pleased with our customers. thank you.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Caitia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Unusually so for Japan.
Stayed 1 night in Apr 2023
Response from Fino Hotel Sapporo Odori on 24 Apr 2023
Thank you very much for taking the time to share a review.We glad to know that you had a comfortable stay with us.We look forward to hopefully welcoming you back again in the near future.Best regards,Madoka IkutaFino Hotel Sapporo Odori

10/10 Excellent

Bessy, Tegucigalpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The room was comfortable and very quiet. The hotel also has laundry facilities, an ice machine, and a microwave that made it very convenient for me. The one thing I would have liked was for the hotel to offer bottled water or a water fountain instead of just a vending machine.
Stayed 3 nights in Apr 2023
Response from Fino Hotel Sapporo Odori Front Fujita on 16 Apr 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay.All the staff are very happy to be pleased with our customers.thank you.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

2/10 Terrible

Doris

Travelled with family
Disliked: Cleanliness, staff & service
The toilet was dirty when check in. There was dirty on the toilet cover, and pee and used toilet paper in the toilet. I doubted if they ever wash the toilet for the next customers. Room is extremely small, I cannot even open my luggage. Front desk service is bad, staffs don’t speak English at all. They don’t bother to help you.
Stayed 2 nights in Mar 2023
Response from Fino Hotel Sapporo Odori on 13 Apr 2023
Thank you very much for taking the time to share a review.I apologize that you were not totally satisfied with your stay, but I really appreciate you bringing this issue to may attention.To ensure your comfortable experience here next time, we will improve our service as soon as possible.Again, my sincere apologize and hoping that you may give us another chance when you are next visiting Sapporo.Best regards,IkutaFino Hotel Sapporo Odori

10/10 Excellent

Eng C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from フィーノホテル札幌大通 藤田 on 8 Apr 2023
Thank you for staying at Fino Hotel Sapporo Odori. Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay. We will continue to aim to be a hotel that satisfies our customers. If you have another chance, please use our hotel. We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

2/10 Terrible

mariano

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, bathroom toilet super stingy. Pee drops marks found on the toilet seat. Smoking room never clean, tiny small smoking room can only fit two regular size people, can only fit one big guy. Never again! A lot of hotels in that area, will not come back!!!
Stayed 2 nights in Mar 2023
Response from フィーノホテル札幌大通 藤田 on 21 Mar 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay.We apologize for the inconvenience caused to our guests due to the lack of cleaning and facilities. We sincerely apologize.As a valuable opinion from our customers, we will return it to future hotel management.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Sadiman Suriati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is just minutes walk from Odori station, Streetcar and Tanukikoji Shopping street. Staffs were very nice. Hotel is all equipped with necessary items. Room is big for 4 pax but has very limited space to place all our large luggage. Overall we had very pleasant stay.
Stayed 5 nights in Feb 2023
Response from フィーノホテル札幌大通 フロント 藤田 on 5 Mar 2023
Thank you very much for staying at Fino Hotel Sapporo Odori. We would also like to thank you again for your valuable opinions during your busy schedule. We hope you had a relaxing time during your stay. Our staff are very happy that our customers are happy. Thank you. We will continue to aim to be a hotel that satisfies our customers. If you have another opportunity, please use our hotel. We sincerely look forward to your visit. Fino Hotel Sapporo OdoriFront Desk Fujita

10/10 Excellent

Suraj Pahatu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stay. I enjoyed my time here
Stayed 7 nights in Feb 2023
Response from Fino Hotel Sapporo Odori on 18 Feb 2023
Thank you very much for taking the time to share a review.I pleased to know that you had a comfortable stay here.We hope we will see you back again in the near future.Best regards,Madoka IkutaFino Hotel Sapporo Odori

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, small rooms but comfortable beds. Easier to access through back door which is actually located on a main road rather than what is found on Google maps with their address
Stayed 4 nights in Feb 2023
Response from フィーノホテル札幌大通 on 13 Feb 2023
Thank you for staying at Fino Hotel Sapporo Odori.Thank you again for taking time out of your busy schedules to provide us with your valuable opinions.We hope you had a comfortable stay.We will continue to aim to be a hotel that satisfies our customers.If you have another chance, please use our hotel.We look forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

2/10 Terrible

Maria

Stayed 2 nights in Feb 2023
Response from フィーノホテル札幌大通 藤田 on 8 Apr 2023
Thank you for staying at Fino Hotel Sapporo Odori. Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.I hope you had a good time during your stay. We will continue to aim to be a hotel that satisfies our customers. If you have another chance, please use our hotel. We are looking forward to welcoming you.Fino Hotel Sapporo OdoriFront Fujita

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
5 min walk to odori park!
Perfectly located to odori park just a. 5 min walk. We stayed here cause we wanted to be close for the Sapporo snow festival and it was perfect location. The only downside is the beds was hard and not that comfortable to sleep in and staff speak minimal English
Stayed 3 nights in Feb 2023
Response from フィーノホテル札幌大通 小菅 on 12 Feb 2023
Thank you for staying at Fino Hotel Sapporo Odori.We are very happy to hear that you praised our good location. We will do our best to improve the English skills of our staff. When you come to Sapporo again, please use our hotel. thank you.

6/10 Okay

Young hee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Other than unfriendly counter staff, everything was good!
Response from フィーノホテル札幌大通 on 9 Jan 2023
Thank you for staying at Fino Hotel Sapporo Odori. We would also like to thank you for taking time out of your busy schedule to provide us with your feedback. I am very sorry that our staff did not meet your expectations during your stay. Once again, we will strive to improve while pointing out to each other to have a high awareness of customer service. Thank you for your valuable opinion. Fino Hotel Sapporo Odori Front desk clerk Sugiyoshi

10/10 Excellent

Hiraku

Stayed 3 nights in Dec 2022
Response from フィーノホテル札幌大通 フロント 小菅 on 2 Jan 2023
この度はフィーノホテル札幌大通にご宿泊いただき、誠にありがとうございます。また、お忙しい中ご感想をお寄せいただき重ねてお礼申し上げます。ご滞在中ご不便などはございませんでしたか?今後ともお客様にご満足いただけるホテルを目指しサービス向上に努めて参りますので、またの機会がございましたら是非フィーノホテル札幌大通をご利用くださいませ。お客様のお越しを心よりお待ち申し上げております。

8/10 Good

Angela Ai Ping

Stayed 3 nights in Dec 2022

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación limpio buen precio excelente
Stayed 2 nights in Apr 2022
Response from フィーノホテル札幌大通 on 8 Apr 2022
Thank you for visiting our hotel. If you have another chance, please use the hotel. We look forward to seeing you again. FinoHotelSapporoOdori Front Saiki

8/10 Good

Mekan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2022
Response from フィーノホテル札幌大通 on 5 Feb 2022
この度はフィーノホテル札幌大通にご宿泊頂き誠にありがとうございます。お客様からの高い評価に従業員一同大変嬉しく思っております。今後も更にお客様にご満足頂けるようサービス向上に努めて参りますので、またの機会がございましたら是非当館をご利用下さいませ。 フィーノホテル札幌大通 フロント 杉吉

8/10 Good

Nakajima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
きれい。安い。必要十分。
Stayed 2 nights in Dec 2021
Response from フィーノホテル札幌大通 on 24 Dec 2021
この度はフィーノホテル札幌大通にご宿泊いただき、誠にありがとうございます。また、ご多忙の中ご感想をお寄せいただき重ねてお礼申し上げます。ホテルの清潔さやコストパフォーマンスについてお褒めのお言葉を頂き、大変嬉しく思います。 今後ともより良いホテルを目指しサービスの向上に努めて参りますので、またの機会がございましたら、是非フィーノホテル札幌大通をご利用くださいませ。お客様のお越しを従業員一同心よりお待ち申し上げております。フィーノホテル札幌大通 フロント 杉吉

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
We always love to stay this hotel. The room is comfortable and clean, the staff at reception attended us swiftly and efficiently. Thank you so much for proving us no stress & relaxing time. We would love to come back for another stay very soon.
Stayed 1 night in Jun 2021
Response from フィーノホテル札幌大通 森本 on 13 Jun 2021
Thank you for staying at Fino Hotel Sapporo Odori. We are very pleased to make your stay a pleasant one. We have received compliments and all of our employees will continue to strive as a hotel that is loved by our customers. Thank you for your continued support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staycation
Staff at reception counter is professional and provided us swift service. The room was clean and comfortable, we would love to stay again.
Stayed 1 night in Mar 2021
Response from Fino Hotel Sapporo Odori on 28 Mar 2021
Thank you very much for having stayed at our hotel. We're glad to hear that you're satisfied with the service and room of our hotel. We'll keep improving our service because we want you to be satisfied with us more. If you have any chances to come to Sapporo, please stay with us. We're looking forward to seeing you again. Front desk Amano Fino Hotel Sapporo Odori

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, but quick access to the city
The stay was very pleasant. The room is small, but clean and cozy nonetheless. You can choose if you want to have the room cleaned by the next day, and you would receive a bottle of water if you choose not to. The hotel has two entrances, one facing the general direction of the station, and the other facing the Tanukikoji. The hotel is very close to the Tanukikoji, which I and my friend found to be quite convenient. There are also Lawson's and 7/11 just meters outside the hotel.
Stayed 4 nights in Mar 2021
Response from FinoHotelSapporoOdori on 16 Mar 2021
Thank you very much for having stayed at our hotel. We're glad to hear that you're satisfied with the service and location of our hotel. We'll keep improving our service because we want you to be satisfied with us more. If you have any chances to come to Sapporo, please stay with us. We're looking forward to seeing you again. Front desk Suzuki Fino Hotel Sapporo Odori

10/10 Excellent

TAKEHIRO

Stayed 1 night in Jan 2021
Response from フィーノホテル札幌大通 フロント 横川 on 10 Feb 2021
この度はフィーノホテル札幌大通にご宿泊いただき、誠にありがとうございます。またご多忙の中、投稿いただきましたことを重ねてお礼申し上げます。 ご満足いただけた様子をお伺いでき、従業員一同大変嬉しくご投稿を拝読いたしました。 今後ともより良いホテルを目指して、サービスの向上に努めて参りますので、またの機会がございましたら、是非フィーノホテル札幌大通をご利用くださいませ。またのご来館をスタッフ一同心よりお待ちしております。 フィーノホテル札幌大通 フロント横川

2/10 Terrible

Emma

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not acceptable
The hotel itself is lovely, however, as my friend was in the bath a used condom floated up the drain and out into the water so she was sitting in the water when she found it. We told the hotel and they said the only thing they could offer was an hour later checkout. Absolutely disgusting and appalling customer service.
Stayed 1 night in Jan 2021
Response from FINO HOTEL SAPPORO ODORI on 6 Jan 2021
Dear guest Thank you for your review and providing us with feedback from your stay. I am very sorry to hear that you were unhappy with your experience here at our hotel. We take all complaints very seriously and we will make sure this will not happen again. Thanks again for reaching out. Best Regards.

10/10 Excellent

Surbhi, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in the hotel. It was really clean and nice. The service staff will clean your room everyday. Must recomment this hotel. If you are person like me who is very hygienic than this place is just perfect for you. The room has a very cozy feeling. Will definitely stay here again.
Stayed 3 nights in Dec 2020
Response from Fino Hotel Sapporo Odori on 6 Jan 2021
Dear guest Thank you very much for your nice review.We look foward to welcoming you for a next stay in Sapporo. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2020
Response from Anonymous様 on 2 Jan 2021
この度はフィーノホテル札幌大通にご宿泊いただき誠にありがとうございます。 今後もお客様にご満足いただけるホテルを目指しサービス向上に努めて参りますので、またの機会がございましたら、是非フィーノホテル札幌大通をご利用くださいませ。 お客様のお越しをスタッフ一同心よりお待ちしております。 フィーノホテル札幌大通 フロント 佐々木

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Daniel様 on 31 Dec 2020
この度はフィーノホテル札幌大通にご宿泊いただき誠にありがとうございます。 今後もお客様にご満足いただけるホテルを目指しサービス向上に努めて参りますので、またの機会がございましたら、是非フィーノホテル札幌大通をご利用くださいませ。 お客様のお越しをスタッフ一同心よりお待ちしております。 フィーノホテル札幌大通 フロント 佐々木

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The hotel is completely new. It respects all the good standards of the Japanese market. Clean and comfortable. I would definitely come back there when visiting Sapporo. There are only 3 minus that you can easily fix and I am sure they will be fixed next time I visit. One is about urine smell in the bathroom when I first entered. Please be sure to rinse well the bathtub! The second one is about the english level of the staff. They are very good at serving you and will do everything to satisfy you, but for an hotel at this level you would expect a little more fluency, especially for the basic and repetitive situation (check-in, check-out). Please train them more to improve their english level! I know that under Covid-19 you have 90% of local customers, but you should take advantage of that and be ready when the borders re-open. Remember you will have Olympics there! Invest in your staff!!!! The third one is about the very strict check-in policy. I know it's the norm in Japan and you always impose the respect of the check-in time, but honestly you are the only country in the world to be so strict on that. Even if the room is not ready, please, don't make me come back again just to get the keys. I mean, you already did all the procedure with passport and forms, you just need to give me the key. Just tell me that I can't access before a certain time. I understand and will respect that limit but at least I am free to visit the city and enjoy museums with a free mind.
Stayed 1 night in Sep 2020
Response from Fino Hotel Sapporo Odori on 23 Oct 2020
Dear Anonymous Thank you for sharing your experience at our hotel. We apologize for the defects during your visit. To ensure your comfortable experience here next time, we will improve staff abilities and systems. Our warm hospitality awaits your return sometime soon. Front desk Fino Hotel Sapporo Odori

8/10 Good

Taishi

Liked: Cleanliness, property conditions & facilities
廊下がタバコ臭かった
Stayed 2 nights in Apr 2024
Response from KOKOHOTEL札幌大通 遠藤 on 28 Apr 2024
この度はご宿泊頂き誠にありがとうございました貴重なご意見賜り感謝申し上げます。当館は全室禁煙でございますが共用スペース含め確認が足らず申し訳ございません。今後はチェック体制を強化し改善を図って参ります。またのお越しをお待ち申し上げております。

8/10 Good

minhee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
첫날 발매트가 없었어요. 모르고 수건으로 썼는데 다음날 방청소 후 보니 발매트가 있더라구요~ 그전에 준비하신분이 빠트렸나봐여 ㅎㅎ 프론트 직원과는 대화가 잘 안되서 번역기로 대화했습니다. 4명이가서 놀기 좋았어요~ 전체적으로 좋았고 번화가가 가까워서 다니기 편했습니다! 삿포로역이랑은 좀 거리가 있긴해요~
Stayed 3 nights in Apr 2024
Response from Ikuta KOKO HOTEL Sapporo Odori on 10 Apr 2024
Thank you very much for taking the time to share a review.I'm glad to know that you enjoyed a comfortable stay.I hope that we will see you back on the future travels.Best regards,

10/10 Excellent

MIYUKI

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KOKO HOTEL札幌大通 on 6 Apr 2024
この度はココホテル札幌大通にご宿泊頂き誠にありがとうございます。 またお忙しい中、貴重なご意見をお寄せいただき重ねまして感謝申し上げます。 ご滞在中はごゆっくりお過ごしになられましたでしょうか。 お客様に喜んで頂けてスタッフ一同大変嬉しく思っております。ありがとうございます。今後もお客様にご満足頂けるホテルを目指して参りたいと思います。 またの機会がございましたら、ぜひ当ホテルをご利用くださいませ。 お客様のお越しを、スタッフ一同心よりお待ち申し上げております。 KOKO HOTEL札幌大通 フロント 藤田

10/10 Excellent

Shinri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方の対応も良く、お部屋も綺麗で、繁華街に近く、最高でした。また泊まりたいです。ありがとうございました。
Stayed 3 nights in Mar 2024
Response from フィーノホテル札幌大通 遠藤 on 25 Mar 2024
この度はフィーノホテル札幌大通にご宿泊頂き誠にありがとうございました。スタッフの対応またロケーションも良いとのことで大変うれしく思います。また宿泊したいと感じて頂ける様今後もサービスに精進してまいります。貴重なご意見賜りありがとうございました。又のお越しをお待ち申し上げております。

10/10 Excellent

BOONKEUA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักสะอาด เดินทางสะดวก ข้างๆมี 7-11 มี lawson family mart ร้านอาหารอยู่ใกล้ๆ
Stayed 7 nights in Feb 2024
Response from Ikuta Fino Hotel Sapporo Odori on 19 Feb 2024
Thank you very much for taking the time to share a review.I'm pleased to know that you had a comfortable stay.I hope that we will see you back on the future travels.Best regards,

8/10 Good

Kazuma, kisarazu

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from フィーノホテル札幌大通 遠藤 on 1 Mar 2024
この度はフィーノホテル札幌大通にご宿泊頂き誠にありがとうございました。貴重なご意見賜り感謝申し上げます。またのご利用をお待ちしております。

10/10 Excellent

DONGCHEOL

Stayed 4 nights in Oct 2023
Response from フィーノホテル札幌大通 遠藤 on 5 Feb 2024
피노호텔 삿포로 오도리에서 숙박해 주셔서 대단히 감사합니다. 또한 소중한 의견 주셔서 감사합니다. 다시 한번의 방문을 기다리겠습니다.

8/10 Good

mai

Stayed 1 night in Jan 2024
Response from フィーノホテル札幌大通 浮田 on 26 Jan 2024
この度はフィーノホテル札幌大通にご宿泊頂き、誠にありがとうございます。また、お忙しい中ご感想をお寄せ頂き、重ねてお礼申し上げます。お褒めのお言葉を頂き、大変嬉しく思っております。滞在中は快適に過ごせたでしょうか?今後もより良いホテルを目指しサービス向上に努めて参りますので、またの機会がございましたら是非フィーノホテル札幌大通をご利用ください。お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Excellent

Chihwei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from フィーノホテル札幌大通 浮田 on 26 Jan 2024
この度はフィーノホテル札幌大通にご宿泊頂き、誠にありがとうございます。また、お忙しい中ご感想をお寄せ頂き、重ねてお礼申し上げます。お褒めの言葉を頂き、大変嬉しく思っております。そのお言葉を励みに、サービス向上に努めて参ります。お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Excellent

tsung sheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from フィーノホテル札幌大通 浮田 on 22 Dec 2023
この度はフィーノホテル札幌大通にご宿泊頂き、誠にありがとうございます。また、お忙しい中ご感想をお寄せ頂き、重ねてお礼申し上げます。お褒めのお言葉を頂き、大変嬉しく思っております。そのお言葉を励みにサービス向上に努めて参ります。お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Excellent

まさひろ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from フィーノホテル札幌大通 浮田 on 22 Dec 2023
この度はフィーノホテル札幌大通にご宿泊頂き、誠にありがとうございます。また、お忙しい中ご感想をお寄せ頂き重ねてお礼申し上げます。お褒めのお言葉を頂き、大変うれしく思っております。滞在中快適に過ごせたでしょうか?今後もより良いホテルを目指しサービス向上に努めて参りますので、またの機会がございましたら是非フィーノホテル札幌大通をご利用ください。お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Excellent

Chihwei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It’s a good place. Next time I will stay here again.
Stayed 1 night in Dec 2023
Response from フィーノホテル札幌大通 浮田 on 22 Dec 2023
Thank you very much for staying at Fino Hotel Sapporo Odori. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very happy to receive your compliments. Did you have a comfortable time during your stay?We will continue to strive to be a better hotel and improve our services, so if you have another opportunity, please use Fino Hotel Sapporo Odori.All of our staff are looking forward to welcoming you back again.

10/10 Excellent

SEIKO

Stayed 1 night in Nov 2023
Response from フィーノホテル札幌大通 藤田 on 28 Nov 2023
この度はフィーノホテル札幌大通にご宿泊頂き誠にありがとうございます。 またお忙しい中、貴重なご意見をお寄せいただき重ねまして感謝申し上げます。 お客様に喜んで頂けて、スタッフ一同大変嬉しく思っております。ありがとうございます。今後もお客様にご満足頂けるホテルを目指して参りたいと思います。 またの機会がございましたら、ぜひ当ホテルをご利用くださいませ。 お客様のお越しを、スタッフ一同心よりお待ち申し上げております。 フィーノホテル札幌大通 フロント 藤田