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"Loved the heated pool. So nice"

"One dude of the property is beside a fast food and ice cream bar and for some reason they play music extremely loud our first morning it was 8.45am the second morning was 8am it was quite disturbing and took away any tranquil feeling I had and wanted. Our third morning I don’t know what time they started as we left the night before so we could sleep in and not be woken by loud music. Our room number was 114 avoid it if you don’t like to hear loud music."

"We stayed here for 5 days and from the time we walked in everything was great and the staff was so helpful! Especially the gentleman at the desk Moe! From getting us a rollaway bed, to giving recommendations when it rained and we had to pivot our plans. He was so personably and truly cared about us as guests! House keeping was wonderful and we especially loved the breakfast! Lots of options and even gluten free for my son who has celiac disease! They had GF bagels,muffins and all! Coffee was...

"The young lady, Brittany, at the front desk was wonderful 😊"

"We stayed for four nights in the beautiful bayside room. We thoroughly enjoyed the delicious breakfast with pro tips for what to do in the area that day, as well as the common rooms to hang out. The location is very convenient for walking to restaurants, the Jamestown harbor, and driving over to Newport. We are sad to leave and look forward to coming back."

"I would like to see more selection at breakfast"

"Got this as a gift for our anniversary. This is really a wedding venue and most folks seem to stay for the wedding and are up late and making noise and then out the next day. We had a 2 night stay - no room cleaning service for the price. We were just around corner from reception which doubles as a wine bar in afternoon, hangout in evenings and breakfast bar in am. Place is somewhat old and so you hear everything. At 10:45 when they are still chatting at wine bar and then when revelers come...

"I was very disappointed with my stay at The Shore House. The room service was poor, and the housekeeping staff was unprofessional. When I asked for the bed sheets to be changed, the maids rolled their eyes, spoke to each other in Spanish, and made me feel like I was inconveniencing them instead of helping a guest. The room itself had several issues. There was a bad smell coming from the shower, and both the shampoo and conditioner dispensers were empty when we arrived. To make matters worse, the...

"Awesome location, with access to lots of sights in Newport. All of the staff we encountered were courteous and professional. We would absolutely stay again."

"They only had stairs as we needed an elevator We attempted to shorten our stay from 5 nights to two and the ow er refused So we left and were charged!!! They suggested moving us to 3 different rooms 2 different rooms each night on the 1st floor and the. Back upstairs? Made no sense.!!! They would have had plenty of time to rerent the room ?"

"Not our cup of tea. Hate going to lobby for coffee, having to fill a container for drinking water. Very small room. Really smelly soap products. No frill hotel, It is a great location though."

"Great location, great place to stay"

"Great place to stay! We had two rooms, a full kitchen, family room, and dining room room. It was spacious and a great layout. Perfect place to stay to be able to walk to all the shopping and restaurants. Would absolutely stay here again. Front desk staff was super friendly and they made check-in very easy."

"Great location and staff"

"The location and parking was great. Breakfast was very nice as well as the staff ."

"Great view of the James Bridge. Away from downtown so you can relax on the island. Five minutes away driving to shopping and fine dinning."

"I stayed at Gardiner House in Newport, RI for five nights this past week, paying over $1,000 a night for what turned out to be the worst hospitality experience I've ever had at a hotel. Gorgeous property, utterly incompetent operation — this is what happens when a beautiful building gets handed to a staff with zero training and zero accountability. Every single day, despite checking me in themselves and seeing my face at every turn, staff asked if I was actually a guest. Not once — not once —...