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"We booked very last minute and arrived late. Staff was welcoming and room was clean and comfortable. I love when hotel AC works well and it was perfect!"

"Breakfast was good and shuttle "

"Property was in a really convenient location. My only gripe is that you have to pay an extra $15 a night to park there "

"Multiple vehicle break ins overnight. Hotel has no security cameras as they state that the parking lot is a shared lot with Applebee's. They also have no security guards on duty to help prevent break ins. They state that the hotel does not officially offer parking. That it is public parking only. Hotel and manager on duty made no attempt to offer accommodations. Only gave a general email address. To file a complaint."

"Room was clean. Professional and pleasant staff. Parking was safe and convenient."

"The walk to SAP Center was great, less than 8 minutes. No airport shuttle, but the bus from the airport into downtown San Jose is free from the airport which was nice. Lots of food choices in the area. The breakfast options in the hotel are expensive compared to other places I have stayed. Lyft was fairly reasonable and the drivers were great. The staff at the SAP were great, really good customer service."

"Loved the breakfast. Staff was amazing and room was fabulous. "

"Water wasn’t available so had to cancel my booking "

"I was told a "to-go" bag would be made for me by 5:30am and it was not. I asked for the room to be cleaned on Wednesday...no one ever came."

"Clean and friendly"

"The hot tub and pool not working I don’t know why hotels always advertise about having hot tub and pool. Then you get there always heater out ! Room was ok good not great but just good"

"Yes it was. The only thing I can say is the room has no good lighting. There are lamps but the rooms are dark. "