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"It was clean, service was great, food was amazing. "

"There were activities for everyone. The food was good and the buffets had a good variety. I did miss the made to order omelets."

"Staff is amazing but the hotel is old "

"The room is clean but a little dated. Beds are comfortable. Breakfast is great. Long line up for drinks at pool. Not a lot of dinner options . The staff are very friendly and helpful. Loved the beach area."

"Some staff seemed to expect high tips and if they did not get them service was not great, front staff talked very fast and did not explain things very well"

"The poolside seating is amazing with free cushy lounge chairs with shades. First come first served and no extra cost. The rooms were amazing, spacious with lots of storage for suitcases, a mini fridge, huge shower with such great water pressure and a mirror in the shower. Double sinks and a private toilet room and we had a fair size patio. The beds were so comfortable with the perfect pillows, 2 hard and 2 soft. The design of these rooms and the extra details in this hotel is fabulous. I could live here for quite awhile and have absolutely no cons except the street noise as it’s right on a major highway. Just ask to be as far from the highway as you can get and put in some ear plugs."

"Clean and comfy"

"I feel like we were ‘shunned’ because we booked our room on Expedia and not through the hotel. We were put in one of the back buildings which is old and not updated. I’m sure the bed is from the 90s! The floor in the room hasn’t been washed for ages… The staff is always great at Paradise and the beach is beautiful. My family has been members here for 30 years and because of the cartel incident, bookings were canceled. So I booked a quick trip on Expedia "

"We just went for a long weekend and it was perfect. It was just my 5 year old and I with the intention to relax and not worry about anything for a few days. From the moment we arrived at the airport, we were greeted warmly and taken to our private transportation. We arrived to the hotel and while I'm bilingual (much more fluent in English), I decided to try to stick to Spanish on the trip. However, it was great that the staff were all bilingual because my son only speaks English. They made him feel important and were all super friendly and helpful any time we interacted - the front desk, concierge staff, everyone. We were informed of the layout, our dining options, how to plan activities/excursions, things going on at the hotel, etc. Basically anything we would need while there, they were there to help which was very comforting. The room was clean. It was my birthday and they adorned my door which was a cool surprise. They also brought me a cupcake which my son appreciated because he loved that they did something special for me. Christi at the towel kiosk was super helpful every day and it was nice to be welcomed by her as we started our day at the pools. The pools were all great - clean and great options for kids. We have done many international trips in my sons' short life so far but I can tell this place will always have a special place in his heart. He was very disappointed to leave so I may have promised we'd go back even if it's just for a long weekend :) "