4/10
Was very disappointed when checking in. The front desk was not friendly and being condescending.
When I told her that I was there for my son’s tournament and did not realize that I booked the wrong location and if I can switch to another Embassy in La Jolla, the clerk said no because I booked through the third party without any effort to further checking if I could. I understand policy is policy but going above and beyond for certain circumstances.Then she said if I wanted to cancel then she can cancel it. I asked if cancel with a refund. She said no. Really?!?! Then I asked why would I want to cancel right now with no refund. She said she just provided me “options”. Very poor customer service.
Low stars was because of the “warm welcome” that we experienced!
Cassie
เข้าพัก 1 คืน, พฤษภาคม 2025