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"Some staff was very nice, while others were incredibly rude. Very disappointing."

"We discovered our final flight home was canceled after we landed from a 10 hour flight. We were 24 hours into travel at this point and picked this hotel. We were tired and didn't realize it was so far from the airport. We ended up being stuck in Chicago for 2 nights. The hotel met all of our needs. There was food, shopping (since we didn't have a change of clothes) and it was in a nice area. The best part about the hotel were the beds. They were excellent and we used them a lot in our...

"Great stay, friendly staff, pool was nice, breakfast was lovely."

"Goed hotel"

"I had an excellent stay at Hotel Krakow during a trip with my sister, and the whole experience was wonderful from beginning to end. The staff were incredibly friendly, attentive, and always willing to help, which made us feel genuinely welcome throughout our stay. Our room was spotless, comfortable, and beautifully presented, giving us the perfect place to relax after exploring the city. The hotel had a warm and inviting atmosphere, and every detail felt thoughtfully looked after. Staying here...

"Clean room comfortable beds and breakfast was good."

"Sehr schickes Hotel, Kaffee konnte 24/7 getrunken werden"

"Location was perfect. Staff and Italian restaurant was great. Terrace was wonderful for evening cocktails."

"Great hotel at the right price! Highly recommend"

"The overall experience at this property was excellent, the breakfast absolutely delicious."

"Nice room + bathroom. Ceiling is a real head banger. Pierre."

"No wash cloth/handtowels, no microwave and small fridge. We traveled with kids, we need a bit more counter space inside the bathroom. I'm also a work traveler, the work table space was too small."

"Spotless hotel and in a great location. Has everything you need, and staff were lovely and helpful at all times. Would highly recommend staying at this hotel."

"Wonderful hotel in perfect location, easily walkable to most popular places. Breakfast served until 11am . Welcoming staff and very helpful. Would definitely stay here next time in Krakow. Thank you for making our holiday so amazing."

"The hotel was in a great location to explore Krakow. The staff were helpful and informative. Rooftop bar an excellent facility with great views over the castle and river. Breakfast plentiful with good choice suiting all tastes"

"We loved this hotel and would absolutely stay there again. The room was spacious, the bathroom was huge with a wonderful soaker tub. The room and bathroom were spotless. Great location within a short walk to the main square, parking available very close by and less than a 5 minute walk to access the train. The staff was very pleasant and helpful. Breakfast buffet was fabulous, as was dinner the one night we ate at the restaurant."