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"The room was okay but did not feel like a premium room. It felt a bit tired with a few trip hazzards i.e. lamp cable plus chipped tile in bathroom needs attention. No separate shower or non slip mat. It was difficult getting in and out of the bath. Room was not made up during our stay. However Chloe was very helpful."

"Unsere einzige Kritik geht an uns selbst: wir hätten länger buchen sollen. Traumhaftes Hotel in einzigartiger Lage mit bestem Service durch super freundliches Personal."

"Lovely area beautiful gardens and pool area Alittle but far from st helier not walkable as mainly up hill . Good if you have a car Does have courtesy bus early morning Lovely staff helpful friendly "

"Check in process was disappointing, we waited 20 minutes before we were seen, a couple of times we were acknowledged but then just left on our own. Other than that the property was ok, a little tired and dated but clean. "

"Lucy the manageress and all the staff were lively and very obliging "

"Nice traditional hotel. Lovely staff. Decor would benefit from an update. Fixtures , fittings and furnishings need a refresh. Didn’t like having 2 single duvets on a double bed. Breakfast is good- cooked to order - the same offerings every day. Pool quiet and pleasant but lacks changing facilities. "

"Nice stay, last time we stayed in a more expensive room and kind have wished we had paid the extra for that room again but the room we had was very pleasant. Beds were smaller than I remember though?"

"Single room perfectly adequate & well maintained All necessary facilities avaliable, shower door was dodgy. All general access areas were good. Staff VG. Catering ideal."

"Amazing location, lovely staff. We also liked the indoor pool and gym. The mattress was a tad uncomfy, and we would have appreciated more vegetarian/vegan options, especially savoury ones at the breakfast buffet, but we would absolutely visit again! "

"Outstanding hotel, and to my mind, the most pleasant hotel stay I can think of in the British isles. Being a 15-20min walk from the town centre it might be slightly out of the way for some (I chose it for that very reason). On the other hand, its location equips it with extensive grounds, a beautiful aspect and rooms, along with the best spa, gym and swimming pool facilities on the island. My own room was cosy and beautifully appointed, with a view overlooking the top of the city towards the...

"Nice clean hotel. Staff polite and friendly. Food delicious. "

"The room was clean, staff were lovely "

"Had a lovely 5 night stay. Nice room, very clean. Helpful staff, everyone was very friendly and nice. There are major works going on to the outside at the quay side of the hotel(March 2026), made absolutely no difference as it was too cold to sit out anyway. I’m sure this will be completed by the time the weather gets better. Overall we had a great time and would return "

"Excellent stay"

"The hotel staff we’"

"Lovely food. Breakfast and dinner. Bathroom very small and handbasin height is for a midget!!! Bar dinning tables height again suitable for very small guests. Bar staff very good. All staff very friendly Easy to get to main town area from hotel walking distance would stay again "

"These apartments are well furnished, laid out, and stocked. My only complaint was that they didn’t state how much stuff would be available in the flat (milk, tea, coffee, biscuits) and downstairs (coffee machine and breakfast pastries), so we brought more than we needed. The fact that these are upstairs from the bus station also means that it is so easy to get everywhere without a car and the buses on Jersey are much improved!"