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"Booked a superior room for a visiting business manager Mon-Fri On Weds I was told that his room hadn't been cleaned since he arrived. Shower had to run for upto 10mins before any hot water came through"

"I have to say I waa really surprised at how nice this place was. The only issue for me (being a bigger bloke) was i couldn't fit in the shower as it only has a s.mall opening but I was able to get around ."

"Great stopover near M1 really decent food and drink good breakfast overall good experience only downside could hear upstairs flat when he came in and got up for early morning jog maybe blackout blinds for window and door glass other than that all good would definitely use again staff all very friendly and pleasant"

"I live in the US and this is my second stay at the Three Swans. I like the fact it was an old coaching Inn … on booking I was not advised or asked if a room up a lot of steep stairs at the very top of the building would work for me…. I am 75 and it was hard work! The staff are generally helpful especially the housekeeping staff. Breakfast was excellent. The courtyard that runs alongside the building full of comfortable tables/chairs and many boxes of flowers is a delight. I love Market...

"Very pleasant welcoming staff great location for us as we were attending a party nearby. Pleasant and clean room and would use The Star again if we have to return to the area "

"Good hotel would stay again"

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"The hotel in general was very good. Just personally, we had a few issues Our main issue is that the hotel. It's so big with long hallways and lots of steps, considering we have a child in a Pram and lots of luggage it was so exhausting to carry everything from the car park to walk across to the hotel. And then find your room. Its hell of a long walk with steps. When we arrived, they gave us a room on the top floor with loads of steps, and the windows barely opened. So we complained and changed...

"Lovely room and facilities but why charge for car park if you’re staying, appreciate it’s near the airport but there must be a way of controlling access without penalising guests who have already paid to stay."

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"Great for an overnight stay"

"Very nice hotel with good facilities. Good room, although a fridge & safe in the room would have been useful. Staff were excellent & food in the restaurant and at breakfast was very good."

"Nice one night stay"

"Very tired hotel, restaurant and bar closed. Ok for a stop off overnight, and find somewhere to eat."

"The room was very clean and tidy the staff were very polite and professional"

"The property is clean, well appointed and quiet."

"Easy stress free stay"

"Excellent service from the prompt and friendly staff. "

"Stayed here for one night and we weren’t disappointed. We stayed in a superior double room which was a lovely large room, extremely comfortable, very clean, and had a lovely view. The room didn’t have air conditioning so got very warm due to the recent heatwave but there was a fan so it was ok and was beyond the hotel’s control. It was a very short walk to the theatre and the centre which was very convenient. Breakfast was lovely, the restaurant staff were so friendly and efficient which was...