Hello,we are sorry for your bad experience upon check in and as you well know we have refund you the full amount in order to make you go to another hotel of your liking.Next time in Rome book our Junior Suite in order to have king size bed.RegardsTommaso

Dear Guests, we are very sorry we did not please you while your short stay at Casa Mia Vaticano Guest House.As per our name we are clearly not a Hotel but small family Guest House of only 4 rooms located up on the 1st floor of a condominium in a residential local area of Rome.As we are a small GuestHouse we do not have 24/24 hours reception but we are always available for our guests by phone, whatapp and email...upon your call at 6 am when reception was still close we did not answer because we were busy on the phone with another kind guest that was calling us from US.2 minutes later your call we try to contact you in the room and on your mobile but with no answer...finnaly you answewed by whatapp the you were already in the taxi and solved the issue by the taxi app that we have suggested you upon check in.Since we are a small guesthouse maybe it is true that reception is close to the guests rooms and it is a bit noice in fact for not disturbing kind guests we have limited reception hours.We do not have rooms with minibar as you can read on all our webpage but we have put only for you a little frige but we do not understand why water have to be free since on the frige it was clearly written that cost 1 euro per bottole. ..We are sorry for all the inconvenient you had and we hope to have you here again to have a family in a local area experience of Rome...