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"The staff...Alexis was the best...very attentive..she really wants you to enjoy your stay..this place was very nice and clean...I needed an adjoining room because of my autistic son...they had it for me...I LOVED it..I will be returning!!!!!! "

"beautiful property"

"👏👍"

"Love the aesthetics of this place. Feels like a historical property as it is. Elevators can barely fit three people but you can only do so much working within the restrictions of a historical site. Staff was top notch. Cozy room, clean and comfy accommodations at a decent price. Would stay again if I go back to Richmond. "

"Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel."

"great customer service"

"I loved that the check in process was easy! We requested a refrigerator and it was in our room before we got there. The upgrades to the room were beautiful! We had the option of using Valet Parking or using the parking garage that was just a short walk away. The only thing that was a little inconvenient was the channel guide for the tv. The channels didn’t match the channel guide we had in our room. Other than that…I still give our stay 5 stars across the board. "

"Rooms are a nice size, beds are comfortable "