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"The hotel was good but I was shocked by their policy of housekeeping. They only change bedsheets after a 3 night stay, which was puzzling for me because I was of the understanding that the bedsheets should be changed every day unless stated otherwise by the guest. Then there was a staff who even told me that even after the 3 night stay, I still had to put in a request for the room to be cleaned before 12pm, if that time is missed, then you wait 5 nights before the bedsheets can be changed. Mind...

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"I felt like this hotel was in a great location! We are close enough to the tower bridge station where we could take the tube anywhere around town and also walking distance with a window view of Tower Bridge the restaurant downstairs vicinity was amazing and so are the food trucks outside of the hotel. The staff was very friendly and hopeful room service came every day to tidy our room and replenish us with new towels and toilet paper. It is definitely a smaller hotel room and the beds are not...

"i had a great stay at this place since it was only for two nights. the staffs were helpful, accommodating, the lobby was spacious to chill, talk with your friends, and i loved how it was in the SOHO area. nonetheless, if you are only staying for 1-2 nights, and a solo, this would be ideal for you. again, you only get a pod - your nest which is a small private room. additionally, there are not many amenities included in your stay, e.g., microwave, fridge, but they have towel, good wifi, and...

"Good location and welcoming staff, noise travels unfortunately and we could hear room service being delivered to other rooms and the cleaning missed some bits left from the previous occupants of our room"

"It’s the second time I have stopped here and I love it. The friendliness and service of the staff is exceptional and the hotel has a lovely old fashioned but well maintained feel about it. A little time warp. The rooms are great and the air conditioning was a real treat."

"We enjoyed the location, the rooms were a good size and the staff were all very pleasant and helpful."

"Friendly attentive staff; great location and clean rooms. Gym could use more equipment for weight training."

"Overall, we had a wonderful stay and would highly recommend this hotel. The location is excellent, making it easy to explore the surrounding area. The rooms were very clean, comfortable, and well maintained. The Room Service, front desk staff were friendly, professional, and always willing to help. We also really enjoyed the restaurant and bar, both of which offered great food, drinks, and service. The breakfast had a good variety of choices and was a great way to start the day."

"Location to Paddington station is amazing. The junior suite is such a nice size. The staff is exceptional."

"It was a great location, the room was clean and we has all we needed for a perfect few days, with the kids."

"Elegant property, wondering staff, relaxing spa amenities and very comfortable room."

"Great staff!"

"Wonderful experience! The hotel, staff and amenities were amazing! Highly recommend!"

"Clean room, good service, beautiful hotel and a nice location!"