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"Rooms were comfortable. Located in downtown but noise wasn’t a problem. Friendly greeting when we arrived. Food was good."

"food choices and ordering process could be improved"

"I was enchanted by this property. Having a pool, bar, restaurant was much less important than sitting in the rocking chairs on the porch with a blanket. The property was beautiful. I really enjoyed talking to the manager. He was very helpful and gave me information on the history of the property. The room was comfortable and had everything I needed. I will be staying here again when in Waynesville. An absolutely beautiful property."

"We enjoyed our stay but I was a little disappointed with the lack of usb charging stations, i didn't bring mine, so they loaned us a device. They were very helpful."

"My husband and I were celebrating our anniversary and decided to stay here. OMG!! The staff there is TOP TIER! Best customer service I have EVER had in a hotel setting! The lobby is beautifully decorated and clean as a whistle! The moment we checked in we knew we made the right choice! The room was really nice, very clean, and the amenities were great! We plan to return for the Fall Festival in October and we will definitely be staying here!! Thank to all of the staff at Great Smokies Inn! We'll...

"This is a Hotel from the early 20th century. It has wonderful character. It doesn't have AC but does not really need it due to being up in the mountains at about 3500 ft. a room fan and open window was more than adequate. We had small issue with a smoke detector battery getting low and the detector started chirping at 4 in the moring. They don't have over night staff so it was fixed in the morning while we were out and fixed by noon. They do have a weekend breakfast that was very good. ...

"All was good"

"Would been great but it took 20 mins and I kid you not 20 mins for the water to get hot. We moved the chair in the corner by the table and all underneath it and behind it was full of dead bugs where the maids had not bothered to pull out and sweep behind of underneath it. My nephew was 4 doors down and went to take a shower but had no shower curtain. Seems that this place is going down hill a little since new owners took over."

"Nice motel next to a river with a fire pit and shelter along the river. Nice pool area"

"Had a nice stay. Friendly and knowledgeable staff. Not much to chose from on the breakfast choices."

"Good price great staff convenience"

"We had a very comfortable stay at Franklin Terrace bed and breakfast! Paul is the sweetest person and he takes best care of his customers. It is centrally located and easy walk to Main Street. It’s nice to know that it’s recognized as national historic place. The structure is originally erected in 1887!! If there’s something to complain, the bed is too soft for our convenience and one of the staff Kelly can be little bit more friendly."

"When I first arrived into room ,the floor was not swept,dead flies on window sill,curtains that were not hung properly holes in curtains. No outdoor seats or table like every other room had,had to take next room over when they left.Day 2 toilet was plugged had to ask for plunger and do myself. I was told at check in I would have to ask for clean towels so I knew that.But being reserved for 3 days should not have to ask for more coffee or cups. TV very small to see from beds. I was never asked...

"The room was clean. Staff was very accommodating. Parking is free. Will surely stay again."

"The lighting in the room was kinda dim. I guess using brighter light bulbs"

"I booked here for the view of the river from the room, and it was amazing. The room was very spacious. However, the wall paper in the bathroom was peeling away. You could see light all the way around the door. The eaves on the river side was rotten with missing parts that had fallen away. The toilet was so low it seemed like a daycare toilet. There was hair and a bug in the bath tub."

"The rooms were super clean. It was A little noisy but everything was great and price was very competitive."

"Always enjoy staying here due to proximity to the town and ample parking. We did run into problems with WiFi , staff attempted to resolve quickly. Toiletries and towels provided. Coffee available. "

"Property is conveniently located and the rooms have some good river views."