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"Friendly staff from the start. The building is beautiful and so was the room, definitely recommend staying here! "

"The room was spotless, staff were friendly & helpful."

"The staff were amazing. Special thank you to Becky and Josh who provided exceptional service to us at time of entry to your hotel and at time of departure. Becky helped us book a taxi and was kind enough to ensure our taxi arrived. This is exceptional service. Our room was clean and we enjoyed visiting the top deck for coffee. Thank you for everything. "

"Allt var perfekt."

"Enjoyable stay"

"great"

"Amazing location, small and tidy room with all the necessities, staff were super friendly and helpful. Would recommend and will stay here again!"

"Bell hops were outstanding. Easy check in. Room very clean."

"Was an absolutely amazing experience staying for a milestone birthday. Recognised for my Bonvoy status even though it was booked through a third party platform and upgraded to a suite with a partial harbour view. Was lovely having a beer on the patio looking over the gardens and harbour. Surprised with balloons in the room with cake from Chef. Then later surprised again with more sweet treats and candle with the staff singing happy birthday when I went to the club lounge for pre-dinner...

"Good location. Modern and spacious apartment. "

"Excellent service et très belle chambre. Rien a redire. "

"Really love the hotel. We rented with breakfast which implied a higher price, after that we rented a tour and was at 7, the time the breakfast started so we ask the front desk if the next day we can bring our son and a friend to breakfast with us to use the breakfast we didn’t have because of the tour. They say NO, we also ask the restaurant the same and they say NO. I didn’t see the problem as part of the breakfast was buffet and saying NO made us feel bad …"

"Great room and location. Very helpful staff."

"Allowed early check in"

"Excellent 👍"

"Very clean and comfortable room. Close to Wynard Train Station and Town Hall Station. Very nice staff. Highly recommend."

"MIni bar wasn't full at checked in. I informed to the front desk and then they sent a guy who count the mini bar to our room. He said it was o.k. but finally I was charged from minibar that I didn't take."

"Always a great stay at the Ace"

"Staff were very professional and friendly, lovely clean room that was modern and inviting, great area in level 22 for nightly drinks and food if wanted, and excellent breakfast and coffee on level 22. Didn’t use pool but looked nice. Overall very good stay and would book again. Had no issues with noise as some others have stated but we were on level 20. Stayed on 19th Jan 2026."

"Amazing room and service. Felt very taken care of. Amazing views!"