Has good food option in breakfast and in-room dining. The path to beach access should be cleaned, may be resort doesn't own it. Check-out time should be extended to 10 AM at least instead of 8AM, should be have sometime after breakfast.
Arabinda
เข้าพัก 1 คืน, กรกฎาคม 2025
ตรวจสอบแล้ว
4/10 แย่
Deepak
26 ธ.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The hotel rooms are old and not well maintained. Staff is polite but undertrained
Deepak
เข้าพัก 3 คืน, ธันวาคม 2025
ตรวจสอบแล้ว
6/10 พอใช้
swapan kumar
17 เม.ย. 2024
Overall maintenance is average.
swapan kumar
เข้าพัก 3 คืน, เมษายน 2024
ตรวจสอบแล้ว
6/10 พอใช้
Ramesh
1 ธ.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Customer service on site was poor (it was fantastic on the phone).. travel desk arrangements with cab left Unsatisfied. Overall, not great experience considering the costs involved.
Ramesh
เข้าพัก 2 คืน, พฤศจิกายน 2025
ตรวจสอบแล้ว
6/10 พอใช้
Subhra Ranjan
17 ส.ค. 2025
ชื่นชอบ: พนักงานและบริการ
Service, behaviour of staffs were great! Room needs more attention. TV unit is too small. Other few toilet installations are to be replaced.
Food was good. Staff was great. Room condition was poor. Room service staff was good, but the condition of the room, with AC leaking water at times, small TVs that would turn off periodically left something to be desired. The room smelled when we entered and had to be sprayed. I believe it was likely because of the moisture. There was a lot of moisture all around.
Except the AC in the room.Nothing is good about the property.The toilets are not clean.All the areas are stinky.The staffs are rude. The food is over priced.The staffs needs adequate training on how to treat the guests.They don't have the any etiquette on how to address the customer concerns and issues.
I am extremely disappointed with the property
Terrible resort with pungent drain smell throughout the property. They claim free Wi-Fi but the poor Wi-Fi is only available at the lobby. No cable. Staff tried to provide another room but equally worse. I misplaced my room key somewhere in the room and I asked for a temporary one - the staff’s attitude is we can’t give provide another one without extra Rs.500. Do a favor to yourself and don’t waste money here. It is not even worth Rs.2k. Stay near Golden beach hotels. Only the restaurant is decent in this place.
Horrible in-room service / dirty and torn bedlinen
Serious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00
The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it
The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses.
The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job.
Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time.
The only positive of this property was the sea view...and quietness as it is a remote location.
I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay.
Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....
Excellent location for Puri and the close by beaches. Our room had a partial view of the sea.
The staff are excellent and went beyond means to make us feel comfortable !
The restaurant food is North Indian and good. We are there almost everyday. Restaurant staff too are polite.
Just a note I want to mention: A bath May would have helped in the bathroom as senior people find it hard to get out of the shower with wet feet and could be dangerous.
Also, we were 3 adults in one room and the resort charges for the extra adult to be in the room, however the amenities are not of 3 people. There are only 2 cups and tea/coffee sachets are only two. Bottled water is two bottles so perhaps this can be accommodated for 3 people.
I will not stay here again. Washroom was so sticky and wet. The room is 0 star. I don’t understand why Travelocity rated this as a 4 star, did someone get paid under the table? I paid for 4 star hotel but got a cheap one. The exterior of the hotel looks good, but that’s about it. I will not recommend this hotel to any foreigners, it’s only a good fit for a local person.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2018
ตรวจสอบแล้ว
2/10 แย่มาก
SUNIL
24 ต.ค. 2018
ไม่ชื่นชอบ: พนักงานและบริการ
VERY POOR SERVICE, DISCOURTIOUS BEHAVIOUR OF STAFF.TRAVEL DESK PERSON VERY SHRUDE.NOT ADVISABLE TO STAY AT THIS HOTEL
In die Jahre gekommene Anlage für Inder. Kein direkter Meereszugang (Lagune davor) , angebotene Serviceleistungen wurden nicht erbracht (z.B. Shuttleservice zum 5 km entfernten Ort Puri), keine Sitzmöglichkeiten im ansich schönen Garten, laut (wie viele indische Hotels)