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"The customer service was below par. I was there for my son’s birthday. He loves The New York Knicks! The dealers were treated better than he was. Thank you,"

"The staff was overall very friendly, helpful and professional. Cam the Bellman added a warm, family atmosphere. Coffee and pastries each morning was also greatly appreciated. We will definitely recommend to others."

"Hotel is in a perfect spot for browns stadium and rock and roll hall of fame. A long walk to Guardians stadium but not that bad. Plenty of parking very clean and friendly staff."

"Roman the check gentleman was very nice and several suggestions for places to a food recommendation. Eric the bar tender was nice a gave information around the area made delicious drinks .Had amazing experience at this atmosphere great vibe."

"Amazing staff and facility! Location is also perfect for walking to the Jack or anywhere else near tower city. Book it you won’t regret it!"

"One of the lamps in our room was broken, it was fully plugged into the outlet where the phone was and the phone worked but the lamp did not. Our shower also dripped when turned off. Other than that, we had a pleasant stay. Great spread in the morning for breakfast. The staff were friendly and helpful. Great location in the city right across from Dunkin."