Search Hotels Near Polesden Lacey, Dorking

"Pleasant pub hotel"

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"We stayed for 30 mins and checked out the room was dirty cold and depressing "

"Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell."

"The building and estate make a strong first impression. The grounds look impressive and well maintained. The setting also suits weddings, conferences, and private events. With the right investment in staff training and stronger service standards, the property holds strong potential as a venue for larger functions. During the first evening of my three night stay, I ordered fish and chips at the bar. The fish arrived raw in the middle. I informed the staff and they prepared another portion. The replacement meal arrived properly cooked, yet the service style differed. The first plate arrived with knife and fork only, with no napkin. The second arrived with utensils wrapped in a linen napkin and staff offered extra condiments. This difference in presentation created an inconsistent service experience. The room was clean and met a standard layout. It included a desk, television, and ironing facilities. The steam iron showed wear and the water canister cover was missing. This raised concerns about routine checks of in room equipment and overall maintenance. The bathroom was functional but basic. A shaving or swing arm mirror would improve usability. Breakfast included a typical English breakfast along with granola, cereals, and bread options. The selection remained the same each morning. For a three night stay, a small rotation or variation would improve the experience."

"We came to celebrate a big birthday and stayed in the beautiful Coach House rooms with family. They should be proud of their amazing staff, they made our stay so special. They are there to help with anything without intruding into your personal time. A luxurious stay, we couldn’t have wanted any more. Just perfect!"

"we had a very nice time here, breakfast was good, the pool and gym were just right."

"We stayed at Thatcher’s Hotel (part of Surya Hotels) for three nights during half term. Overall, it’s an average hotel but offers good value for money. The rooms have been renovated and are modern and comfortable, and the beds were very comfortable which we appreciated. However, there were a few downsides. The room was extremely hot during the night, which made it difficult to sleep comfortably. Breakfast was average — nothing special — and dinner in the evening was also average but quite expensive for what it was. The location is on a main road near a petrol station, so it’s not the most scenic setting. You do need to drive to find somewhere nice for a proper walk. It’s also worth noting that during our stay we were the only guests with children, so it felt more like an adult-focused hotel rather than a family-oriented one. In summary, it’s fine for a short stay and reasonably priced, but don’t expect anything exceptional."

"As soon as I walked in (with my pup) the atmosphere was warm, and the scenery and views were stunning The staff were incredibly kind and helpful. My room was clean, v welcoming and they’d even provided a little dog bed, dog towel and bowls. Such a nice touch and surprise. The surroundings, the restaurant, bar - everything is really well presented. The staff also went above and beyond.. even giving me a lift to the station when I couldn’t get a taxi!! Can’t recommend this hotel enough. I will definitely be coming back "