Search Hotels Near Juniper Hall Field Centre, Dorking

"I was little disappointed as when I booked through hotels.com platform,they advertised it as breakfast included free but then when I arrived at the hotel, I was told breakfast was not included. They didn't tell me the cost of the breakfast until I asked, neither was I given a receipt of my payment made (I should have asked but I had three little kids to sort out and it slipped out of my mind) The room was stuffy, there was a fan which only had speed control and didn't do a great job. Not many family rooms available, I called the reception a week prior and I explained that I had three children whom I wasn't happy to put in their own room due to age, I was told it would be fine and they would put two beds but only gave us one due to the room size, so three of us had to squeeze in 1 double bed. The pool was descent size but not great when some adults wanted to swim laps so closed of half of the pool to do so, leaving the other rhalf crowded. Breakfast was good and the sitting areas were pleasant to relax. The staff was friendly, the check in was stressful as they only had 2 desks which meant there was a queue till outside. I was expecting the reception area to have been bit more spacious. Overall was good but I wouldn't say grand for what the room charges were. "

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"The room was clean and comfortable. Great shower. The staff were friendly and helpful. Breakfast was good and fresh. The bar was OK but could have been better staffed. An overall pleasant stay."

"OK, this is a lovely hotel in a lovely setting. The room was clean and comfortable and the staff were generally friendly and helpful. Three minor niggles: 1) While the staff were friendly and helpful, there weren't enough of them. Service in the bar and restaurant varied from slow to non-existent. 2) The car park is too small for the number of guests. 3) On the day I was there, there fire alarm must have gone off at least five times. As the hotel was still standing the next morning I assume this was a fault. So, not perfect, but would I stay there again? Definitely."

"Yes"

"Brilliant - beautiful country pub, open fire! Room was great, massive, roll top bath. Comfy bed. Staff super friendly. "

"Lovely stay and nice comforting food."

"Great staff that was very helpful. Breakfast was also very good."

"I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted"